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Leader, Operations & Delivery

Company: Cisco
Location: Austin
Posted on: March 20, 2023

Job Description:

What You'll Do

Exec Talent Solutions (ETS) is one of three teams that make up the Exec and Board (E&B) organization at Cisco. E&B advises on hiring, compensating, and developing the executive (VP+) community, in an effort to attract and retain top talent to drive Cisco's growth. The three areas of focus for ETS are: Exec Performance and Assessment, Exec Succession Planning, and Exec Development.

Reporting to the Leader, Strategy and Planning, you will lead all aspects of program/experience operations and delivery for the E&B organization. In this position, you will take a holistic approach to managing a team and setting a strategy for the E&B portfolio, primarily within the ETS team. You will work in close partnership with subject matter experts to ensure alignment between design and operations/delivery. This role will also partner closely with the Marketing and Communications lead to ensure the delivery of our programs are in lock step with the marketing and communications plan that supports them. As the E&B organization continues to create alignment across teams, this role will be called on to provide broader support.

  • Responsible for overseeing all of the processes, technologies, administration, documentation, budgeting, and reporting related to programs across the organization. Lead ETS delivery team in setting strategy for program/experience operations and delivery, completing deliverables, and being proactive and accountable for continually improving delivery processes
  • Engage with team members on their continued development increasing their capability to support the ETS team
  • Own the documentation of processes for ETS solutions with input from design leads
  • Owns data management of programs that are being delivered at scale across ETS
  • Source and assess external vendors/partners where needed taking responsibility for all aspects of the vendor management relationship (sourcing, onboarding, payment, etc.)
  • Serve as the connection to other extended partners, including providing data and reporting as needed to support solutions and offerings
  • Serve as an ETS Account Team Lead working closely with executives in this function to support all related ETS work across the pillars (succession planning, development, performance)
  • Support the execution of other Exec Talent Solutions work as needed

    Who You Are

    • Team Player: Actively contributes to the team to meet goals and pushes to make the team better by listening to co-workers. Being available and sharing responsibility when the team experiences difficulties.
    • Proactive Approach: Thinking strategically about what could make the process and/or experience better from a delivery/operations perspective. What works well and what can be improved? Making recommendations based on data.
    • Relationship Building: Proven ability to build and cultivate positive relationships across functions and the business. Consistently ensure that the voice of cross-functional colleagues and our executives is reflected in the design and delivery of solutions.
    • Problem Solving and Execution: Committed to understanding the true underlying problem before starting to solution. Bias for action with a focus on iterative innovation.
    • Self-awareness: Members of the Exec Talent Solutions team understand the importance of knowing their strengths and opportunity areas and proactively work to use their strengths in their work and take ownership of managing their opportunity areas.
    • Humility: When there is a need that's outside of the scope of your role, are you willing to pitch in? Do you share credit with others? Are you comfortable asking for help? If so, this is the role for you!
    • Dedication: We have fun doing what we do, but we also work hard and hold each other accountable! You're a great fit if you are energized by development, challenge, collaboration, and team camaraderie.
    • Openness: Are you open to hearing how others perceive your work? Can you give positive and critical input as well as take it? A flexible and adaptable mentality will help us to grow you and vice versa!

      What You'll Need to Succeed

      • 7+ years in roles that focused on client experience, talent development, innovation, program management, operations, and delivery
      • Ability to manage and oversee delivery/operations budget
      • Experience managing and working with external vendors/partners
      • Success in using technology to improve processes and/or programs
      • Basic knowledge of service design principles and learning theories
      • Comfort with data measurement and visualization tools
      • Advanced excel skills are a big plus
      • Knowledge of learning and development vendors in the market also a plus

        Why Cisco

        #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

        We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

        But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

        Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

        So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

        Message to applicants applying to work in the U.S.:

        When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

        U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

        Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Keywords: Cisco, Austin , Leader, Operations & Delivery, Other , Austin, Texas

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