Program Operations Supervisor

Company: UnitedHealth Group
Location: Austin
Posted on: March 20, 2023

Job Description:

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life's best work.(sm)Directs, supervises and coordinates staff and activities at assigned market program to ensure the delivery of quality patient service. This position ensures staff complies with all regulatory initiatives and policies and procedures and works with senior management to support effective program operations. The Supervisor of Program Operations will also provide support to clinical staff in the absence of the Program Administrator.--Primary Responsibilities:

• Supervises assigned personnel to ensure quality patient care, including forms and procedures as required
• Monitors program workflow and schedule to ensure quality and productivity standards are met
• Administers program policies and procedures in a consistent and timely manner
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions, assists in interviews, trains, and orients staff
• Ensures that office space, supplies, assistance are provided and maintained appropriately for medical staff and patient care
• Works with senior management to ensure operations and relations are effective
• Attends required meetings and participates in committees as requested
• Ensures personnel forms and/or records are kept updated and submitted to other departments in a timely manner
• Ensures that offices and/or supplies for new and incoming providers are ready and equipped
• Coordinates staff work activities and serves as resource to medical management staff in various market(s)
• Collects program performance and quality metrics and produces reports for management
• Orders office and medical supplies and ensures appropriate quantities are maintained at all times. Assists the Program Administrator in budget preparation and adherence
• Coordinates conference calls and assists with preparation for market medical management meetings
• Performs all other related duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • Bachelor's degree in Healthcare Administration, Business Administration, Nursing or related field (4+ additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor's degree)
  • 2+ years of clinic operations or healthcare experience, including 1+--years of supervisory experience
  • Working knowledge of Microsoft Office applications, including Excel
  • Knowledge of organization policies and procedures and ability to apply principles to solve everyday problems in a variety of situations
  • Knowledge of fiscal management and human resource management techniques
  • Knowledge of office management techniques and practices
  • Computer literacy --
  • Skill in gathering, analyzing, and evaluating data
  • Skill in written and verbal communication
  • Proven ability to exercise initiative, problem solving, decision-making
  • Proven ability to establish priorities and coordinate work activities
  • Proven good communication and customer service skills
  • This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodationPreferred Qualifications:
    • Current unrestricted Vocational Nurse License in applicable state of employment--
    • Professional healthcare license or certification
    • Solid knowledge of Microsoft Office applications, including ExcelPhysical & Mental Requirements:
      • Ability to lift up to 25 pounds--
      • Ability to push or pull heavy objects using up to 25 pounds of force--
      • Ability to sit for extended periods of time--
      • Ability to stand for extended periods of time--
      • Ability to use fine motor skills to operate office equipment and/or machinery--
      • Ability to receive and comprehend instructions verbally and/or in writing--
      • Ability to use logical reasoning for simple and complex problem solving--To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employmentCareers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Austin , Program Operations Supervisor, Other , Austin, Texas