ServiceNow Operations Lead
Company: Capgemini Government Solutions
Location: Austin
Posted on: March 20, 2023
Job Description:
ServiceNow Operations Lead Capgemini Government Solutions (CGS)
LLC is seeking a highly motivated and experienced ServiceNow
Operations Lead to join our Cloud team supporting our government
clients. The ServiceNow Operations Lead is a multifaceted role
working collaborating with other teams across the business. The
purpose of this role is to guarantee that the support needs of CGS
clients are met through the creation, development, execution, and
service desk support. The holder of this role is accountable for
the overall project plan, budget, structure, schedule, and staffing
requirements for the Service Desk. They are also responsible for
leading the efforts of CGS and client employees, as well as
third-party vendors, to deliver an integrated solution that meets
the client's needs. As a ServiceNow Operations Lead you will: -
-
- Direct and manage project development from beginning to
end
- Define project scope, goals and deliverables that support
business goals in collaboration with senior management and
stakeholders
- Develop full-scale project plans and associated communications
documents
- Ensure that project meets it's deliverables in agreed schedule,
as per the scope, within stipulated budget and as per the quality
standards
- Effectively communicate project expectations to team members
and stakeholders in a timely and clear fashion
- Liaise with project stakeholders on an ongoing basis
- Draft and submit budget proposals, and recommend subsequent
budget changes where necessary
- Ensures project or service scope and deliverables are defined
and agreed with all relevant parties
- Ensures all project commitments are met, and monitors and
reports on progress to Senior Project Manager, sponsor, and
customer, as well as the PMO in accordance with the reporting
standards, ensuring the project remains within scope
- Diagnoses and evaluates potential risks and issues throughout
the project. Reports regularly to the PMO and Senior Project
Manager with regard to risks, and executes appropriate plans to
contain them
- Acts as escalation point for problems and complaints, and
manages compliance, contingency, and risk situations within own
area of control
- Monitor and manage resources (staff, suppliers, and hardware &
software) in a cost effective manner, identify opportunities for
cost reduction, and action cost reduction initiatives Required
Qualifications: - -
- U.S. Citizenship is required
- Eligibility to obtain and maintain a DoD Security Clearance
(Secret)
- B.S./B.A. 5 Years or 8 years' experience with no degree
- Minimum 5 years of work experience (8 years with no degree) -
-
- Minimum 2 years of SerivceNow Operations roles
- Superlative communication skills - verbal and written
- Experienced with presentation applications and tools such as
Microsoft Office suite, Word, Excel, PowerPoint
- Can work autonomously and collaboratively to drive outcomes
-
- Self-motivated, comfortable working with ambiguity and can turn
an ever-evolving environment to drive successful outcomes Preferred
Qualifications: - -
- Experience with ServiceNow projects within a functional
role
- Experience performing ServiceNow functions for the DoD
- Experience working with Agile software development teams
- -Experience in preparing and delivering executive level
presentations Company Overview - A global leader in consulting,
technology services and digital transformation, Capgemini is at the
forefront of innovation to address the entire breadth of client's
opportunities in the evolving world of cloud and digital platforms.
Building on its strong 50-year heritage and deep industry-specific
expertise, Capgemini enables organizations to realize their
business ambitions through various services from strategy to
operations. Capgemini is driven by the conviction that the business
value of technology comes from and through people. It is a
multicultural company of 200,000 team members in over 40 countries.
The Group reported 2020 global revenues of EUR 15.2 billion.
Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary
of Capgemini focused on providing high-quality services to the U.S.
Federal Government. Learn more about us at -. Capgemini discloses
salary range information in compliance with state and local pay
transparency obligations. The disclosed range represents the lowest
to highest salary we, in good faith, believe we would pay for this
role at the time of this posting, although we may ultimately pay
more or less than the disclosed range, and the range may be
modified in the future. The disclosed range takes into account the
wide range of factors that are considered in making compensation
decisions including, but not limited to, geographic location,
relevant education, qualifications, certifications, experience,
skills, seniority, performance, sales or revenue-based metrics, and
business or organizational needs. At Capgemini, it is not typical
for an individual to be hired at or near the top of the range for
their role. The base salary range for the tagged location is 135K
to $155K. The base salary range for the tagged location is
[recruiter to insert salary range]. This role may be eligible for
other compensation, including variable compensation, bonus, or
commission. Full-time regular employees are eligible for paid time
off, medical/dental/vision insurance, 401(k), and any other
benefits to eligible employees. Note: No amount of pay is
considered to be wages or compensation until such amount is earned,
vested, and determinable. The amount and availability of any bonus,
commission or any other form of compensation that are allocable to
a particular employee remains in the Company's sole discretion
unless and until paid and may be modified at the Company's sole
discretion, consistent with the law. Capgemini has an
entrepreneurial environment that embodies the following values:
Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
We offer a competitive benefits package to our employees. Capgemini
is an Equal Opportunity Employer encouraging diversity in the
workplace. All qualified applicants will receive consideration for
employment without regard to race, national origin, gender
identity/expression, age, religion, disability, sexual orientation,
genetics, veteran status, marital status, or any other
characteristic protected by law. - - Pay Transparency:
Keywords: Capgemini Government Solutions, Austin , ServiceNow Operations Lead, Other , Austin, Texas
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