Retail Online Desktop Support Project Lead

Company: Apple
Location: Austin
Posted on: March 19, 2023

Job Description:

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. The Retail Online team is looking for a motivated and driven Project Lead to support initiates within the Desktop Support team. The Desktop Support team is responsible for hardware and software support end-to-end-purchasing, testing, repairing, deployment, end point security, troubleshooting-and innovating down to the details to improve processes and experiences along the way. Projects may be global and include direct interaction with a broad variety of technical and functional personnel throughout Apple. Direct responsibilities include product documentation, Mobile Device Management strategist and Retail Online desktop project leader. Budget planning, purchase order and inventory tracking will be required along with interfacing across various technical, business and finance teams. Key Qualifications * 7+ years experience providing software and/or hardware technical support, with expertise in MDM and security protocols * Experience authoring technical process documentation * Knowledge and use of project management tools and methodologies. * Excellent written and verbal presentation skills. * Demonstrable ability to partner and collaborate across teams to implement strategic plans. * Ability to manage multiple projects simultaneously, coordinating priorities, and initiatives * An amazing team player with a positive demeanor who builds relationships quickly throughout all of Apple * Self starter and can work with ambiguity Description Develop and complete project plans, documentation, and schedules for multiple simultaneous projects within our team. Collaborate with Desktop Technicians to evaluate hardware and solutions and work directly with partners to ensure purchasing and implementation of hardware. Drive initiatives with the team from approval, through strategic development, production to completion. Monitor project scope, schedules and risks. Work closely with leadership and operations teams to define requirements, implement and ensure hardware standards within RCC. Partner with each site's Desktop Support team and Finance to forecast and budget spend quarterly/annually. Conduct effective meetings, document progress and track action items. Connect with key individuals in global timezones as needed. Lead ideas to improve how information is tracked, reported and presented within the desktop teams worldwide. Education & Experience Bachelor's Degree, or equivalent experience PMI PMP certification a plus Mac Hardware Repair Certification JAMF Certification or experience is a plus

Keywords: Apple, Austin , Retail Online Desktop Support Project Lead, Other , Austin, Texas