Access Operations Associate

Company: Sana Benefits
Location: Austin
Posted on: March 19, 2023

Job Description:

Our health system is broken, and it's a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.
We are looking for a hard-working, empathetic person to join our Access Operations team. Building strong relationships with healthcare providers is an essential part of Sana's strategy. As an Access Operations Associate, you will help ensure access to exceptional healthcare for our members. What you will do

• Respond quickly to new provider requests from members and manage negotiations to satisfactory resolution
• Identify and develop ways to improve our access issue resolution strategy, as well as manage the access escalation process
• Work collaboratively with network and repricing partners to build and maintain efficient operations
• Give feedback to the product team about provider access issues so they can design better experiences
• Consistently strive to make sure members feel taken care of and love our service
• Foster professional and positive relationships with providers whether related to an access issue, contract negotiation, or general inquiryAbout you
  • 2+ years work experience preferred, preferably in a fast-growth company environment
  • 1+ years working in healthcare in some capacity (i.e., social work, managed care, insurance, etc.)
  • Excellent communicator
  • Values-oriented. You care deeply about making our healthcare system work better for people and business owners
  • Unparalleled attention to detail. You love getting into the weeds to get things done
  • Fast learner. Entrepreneurial. Self-directed. Excited to build something from scratch
  • Gritty. You aren't worried about getting your hands dirty and working hard when you need to
  • Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description
  • Strong team player with a track record of working cross-functionally
  • Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its developmentAbout SanaSana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!

Keywords: Sana Benefits, Austin , Access Operations Associate, Other , Austin, Texas