Deskside Support
Company: Applab Systems Inc
Location: Hutto
Posted on: March 19, 2023
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Job Description:
Job Title: Deskside Support
Location: Hutto, TX 78634 onsite
Mode: FTE
Key Responsibilities to include but are not limited to:
Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via
telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365;
Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating
systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex
and Printing. Perform installations, replacements, imaging,
upgrades, and other hardware/software related tasks as needed
Setup and monitor high-priority executive meetings utilizing
collaboration and AV services
Provide smart hands support for network and voice services
Provide recommendations regarding new technologies to better
support all executives, and users
Perform regular walkthroughs to provide proactive support to high
visible individuals
Acts as a resource for IT projects and initiatives in other
functional areas as needed
Receive and respond to incoming requests in a timely manner
including occasional after-hours support.
Follow set procedures for logging, reporting, and statistically
monitoring desktop operations
Present the facts transparently to promote collaborative
solutions
Job Requirements:
Bachelor's degree or equivalent experience (i.e. 7+ years'
experience in an IT technical role)
5+ years' direct experience supporting C-Suite executives and other
VIP staff
7+ years' experience in desktop hardware, operating systems,
smartphones, and printers.
7+ years' experience in Microsoft products (Windows, Office,
Outlook, Skype, etc.)
7+ years' experience in business communication platforms such as
messaging, video conferencing, telephony etc.
A+ Certification or other similar Microsoft certifications a
plus
Basic knowledge of network hardware including firewalls, routers,
access points, bridges, switches, patch panels a plus
Hands-on troubleshooting experience with the ability to perform
under intense scrutiny
Working technical knowledge of current protocols, operating
systems, and standards
Strong written and oral communication skills with a focus on
executive level support
Analytical and problem-solving abilities, with keen attention to
detail
Self-motivated and directed, with the ability to effectively
prioritize and execute
Experience working in a team-oriented, collaborative
environment
Strong customer-service orientation with a focus on customer
satisfaction
Highest degree of professionalism and integrity
Ability to research and test new technologies and solutions
Time management and organizational skills
Keywords: Applab Systems Inc, Austin , Deskside Support, Other , Hutto, Texas
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