Relationship Banker Float

Company: Comerica Bank
Location: Austin
Posted on: March 19, 2023

Job Description:

Relationship BankerWhat we can offer you:

• $1,000 Signing Bonus
• Career Growth - promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase PlanThe Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
  This position will support Banking Centers within the District. May require working occasional Saturdays.
  Position Responsibilities:
  Marketing Activities:
  • Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
  • Complete assigned daily planning activities.
  • Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
  • Act as a digital ambassador to transition customers to digital solutions.
  • Initiate quality financial wellness conversations to add value to customers relationships.
  • Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
  • Assist in community awareness events to increase bank outreach and foster new business relationships.
  • Effective utilization of converge for customer relationship managementOperational Risk:
    • Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
    • Ensure compliance and completion of necessary compliance related training.
    • Impact the operational and risk activities and related results for the RB role within the Banking Center.
    • Adhere to all Banking Center Risk Assessment and Compliance Standards.
    • Control and mitigate losses by following policies and procedures.Customer Experience Management:
      • Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
      • Lead and oversee banking center activities in the absence of Banking Manager.
      • Consistently assess needs and add value to customers and prospects.
      • Educate and fulfill customer requests, routine and complex.
      • Resolve customer complaints.
      • Maintain and add value to deepen existing relationships.
      • Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
      • Must successfully complete Comerica Platform Training Program.
      • Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
      • Perform routine Teller transactions as needed.
      • Maintain customer confidence and protects bank operations by keeping information confidential.Partnership:
        • Consistently impact the efforts that improve Banking Center Collaboration.
        • Identify opportunities to add value to customers by introducing them to partners.
          
          Position Qualifications:
          • Associate Degree OR 60 college credits and 1 year of customer service experience OR High School Diploma/GED and 2 years of customer service experience.
          • 1 year of consumer/sales experience
          • 1 year of personal computer, systems data entry or internet search experienceAnderson-Burnet
            8:30 am - 5:30 pm Monday - Friday; 8:30 am-12:30 pm Saturday; Must be able to work a flexible 40 hour week during the times listed

Keywords: Comerica Bank, Austin , Relationship Banker Float, Other , Austin, Texas