Bilingual Customer Service Representative - Spanish-English

Company: TTEC
Location: Austin
Posted on: March 19, 2023

Job Description:

Bringing smiles is what we do at TTEC--- for you and the customer. As a Bilingual Customer Service Representative - Spanish-English working in Austin, TX, - -you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing -

Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• 
  
• Answer incoming communications from customers
  
• Conduct research to provide answers for customers to resolve their issues
  
  
  What You Bring to the Role
  
  
  • 
    
  • 6 months or more of customer services experience
    
  • High school diploma or equivalent
    
  • Recognize, apply and explain your product or service knowledge
    
  • Great written and verbal communication skills in Spanish-English
    
  • Computer experience
    
    
    What You Can Expect
    
    
    • 
      
    • Equipment will be provided and shipped to you
      
    • Supportive of your career and professional development
      
    • An inclusive culture and community minded organization where giving back is encouraged
      
    • A global team of curious lifelong learners guided by our company values
      
    • Ask us about our paid time off (PTO) and wellness and healthcare benefits
      
    • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) -
      
      
      Visit for more information.
      
      A Bit More About Your Role
      
      We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
      
      You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
      
      About TTEC -
      
      Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
      
      TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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Keywords: TTEC, Austin , Bilingual Customer Service Representative - Spanish-English, Other , Austin, Texas