Frontline and Customer Service Sales Lead - Austin

Company: REI
Location: Austin
Posted on: March 18, 2023

Job Description:

What's cool about this jobREI is committed to becoming a fully inclusive, antiracist, multicultural organization. To fulfill our brand promise of enabling a life well-lived outside for everyone, we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.Our Sales Lead will serve on a team whose job is to help REI, engage with all of its audiences. You are the face of the company and interact with REI Members and Customers every day. You are looked up to as a bank of knowledge on all outdoor equipment and services. If you want to talk, live, and breathe the outdoors, the Sales Lead position is a great position for you! REI employees pride themselves on living the REI values. Sound interesting? Keep reading to learn more about this position and life at REI.Drives sales through all channels by improving selling behaviors. Capitalizes on all promotional events through successful event executionDemonstrates sound interest and credible expertise in our product assortment; translates this knowledge into value for our customers. Guides Retail Sales Specialists to do the samePromotes REI's membership and converts non-members to members. Helps guide Retail Sales Specialists to do the samePrepares the store: stocks and coordinates daily stocking process, handles merchandise, executes visual directions, and ensures a compelling presentation. Partners with Visual Merchandising Point Person (VMPP) to ensure visual pleasant presentationAdapts presentation based on changing inventory levels, new products, promotions, and market conditions (weather, events, etc.)Identifies areas of opportunity and acts on them as it relates to inventory accuracy, price accuracy, and product stock levelsDelivers inspirational experiences for our members and customers through effective promotion of outdoor programs and outreachTrains and mentors new staff, provides direction to peers as necessary, coordinates service delivery, and task executionShares feedback with Retail Sales Managers about staffing and scheduling needs.Demonstrates initiative and productivity and serves as a role model for Retail Sales SpecialistsSupports and partners with Retail Sales Managers through department communication of goals, daily expectations, task assignments, and feedbackBring your passion and expertiseDo you aspire to experience new things? Do you thrive in the outdoors and want to help others do the same? Bring your passion to REI and help fulfill our mission to educate, inspire and outfit our customers for a lifetime of outdoor experiences and stewardship! Qualities we look for in our Sales Leads:Previous retail sales and customer services experience (preferred)Effective communication skillsKnowledgeable of outdoor activities in assigned department (preferred)Completion of the REI Sales and Service Training and Membership Training before working on sales floorRequires open availability to work a flexible schedule based on business needs, including evenings and weekendsREI hires, trains, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We remain deeply committed to making the Co-op a place where everyone can feel safe and be themselves. Join us.As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.The pay for this role is: $19.90 - $23.40 per hour.

Keywords: REI, Austin , Frontline and Customer Service Sales Lead - Austin, Other , Austin, Texas