AustinRecruiter Since 2001
the smart solution for Austin jobs

Night Auditor

Company: Camp Lucy
Location: Dripping Springs
Posted on: March 18, 2023

Job Description:

Camp Lucy is looking for a Front Desk agent for their Luxury resort, located in Dripping Springs, TX. We are looking for a personable, friendly team member with a guest first mentality and fantastic work ethic. Camp Lucy is nestled on a gorgeous Hill Country Ranch overlooking Onion Creek in Dripping Springs. Home to premier wedding and special event venues and luxury accommodations Benefits:

  • Company discounts
  • Lucrative referral program
  • Health benefits for Full-time employees
  • Paid Holidays for Full-time employees Requirements:
    • Must work Overnight
    • Must have TABC and Food Handlers or willing to obtain one
    • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged.
    • Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction.
    • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone.
    • Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift.
    • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
    • Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone.
    • Assists with the responsibilities and duties of Concierge and Guest Experience Services
    • Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.
    • Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary
    • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
    • Effectively monitors all daily operations in the lodging office for both the staff and the guests
    • Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
    • Other duties as assigned Company Introduction
      Nestled on 289 acres in the heart of the Texas Hill Country lies Texas Wine Country Resort, Camp Lucy. The property, which began as a premier wedding venue, has since in the last 10 years grown into the areas favorite full-scale resort.
      With 5 state-of-the-art event venues, 41 luxury guest rooms and award-winning restaurant, Tillies, it is no secret, there is a lot to love about Camp Lucy!
      But what may be less obvious, and where the magic really takes shape, is in the hands of our world-class employees who work together to create the famous Camp Lucy Experience each day.
      Though an operation of this size takes a very diverse group of talent, it is pertinent that we all embody the same core values and heart of hospitality which is put on display the moment a guest enters the property.
      From execution of the most elaborate weddings to the finer details of a guests room service,
      there is an expansive team who has quite literally done the heavy lifting to make each guests dream a reality.

Keywords: Camp Lucy, Austin , Night Auditor, Other , Dripping Springs, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Austin RSS job feeds