Night Auditor

Company: Camp Lucy
Location: Dripping Springs
Posted on: March 18, 2023

Job Description:

Camp Lucy is looking for a Front Desk agent for their Luxury resort, located in Dripping Springs, TX. We are looking for a personable, friendly team member with a guest first mentality and fantastic work ethic. Camp Lucy is nestled on a gorgeous Hill Country Ranch overlooking Onion Creek in Dripping Springs. Home to premier wedding and special event venues and luxury accommodations Benefits:

• Company discounts
• Lucrative referral program
• Health benefits for Full-time employees
• Paid Holidays for Full-time employees Requirements:
  • Must work Overnight
  • Must have TABC and Food Handlers or willing to obtain one
  • Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged.
  • Checks out the guest at end of stay. Ascertains guest satisfaction collects keys, posts late charges and presents a bill to the guest. Settles bill accurately through credit card or cash transaction.
  • Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with resort services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with a guest will be in person and by phone.
  • Maintains a balanced bank assigned by the hotel. Makes a change, cashes checks, and manages the cash drop procedure, as well as, any billing matters. Reconciles all transactions at the close of each shift.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
  • Accepts reservations, changes, and cancellations. Answers all guest calls and questions via email or phone.
  • Assists with the responsibilities and duties of Concierge and Guest Experience Services
  • Provides basic troubleshooting support for in-room services such as the Internet, TV movies, games, and Web service.
  • Ensure immediate response is given to any and all guest comments and concerns and inform the immediate supervisor of concerns and assist in implementing corrective measure when necessary
  • Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)
  • Effectively monitors all daily operations in the lodging office for both the staff and the guests
  • Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions
  • Other duties as assigned Company Introduction
    Nestled on 289 acres in the heart of the Texas Hill Country lies Texas Wine Country Resort, Camp Lucy. The property, which began as a premier wedding venue, has since in the last 10 years grown into the areas favorite full-scale resort.
    With 5 state-of-the-art event venues, 41 luxury guest rooms and award-winning restaurant, Tillies, it is no secret, there is a lot to love about Camp Lucy!
    But what may be less obvious, and where the magic really takes shape, is in the hands of our world-class employees who work together to create the famous Camp Lucy Experience each day.
    Though an operation of this size takes a very diverse group of talent, it is pertinent that we all embody the same core values and heart of hospitality which is put on display the moment a guest enters the property.
    From execution of the most elaborate weddings to the finer details of a guests room service,
    there is an expansive team who has quite literally done the heavy lifting to make each guests dream a reality.

Keywords: Camp Lucy, Austin , Night Auditor, Other , Dripping Springs, Texas