Patient Services Coordinator

Company: Arc
Location: Austin
Posted on: March 18, 2023

Job Description:

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 10 years!We are one of central Texas' largest professional medical groups with 25+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/

PURPOSE

Serves as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

• Books appointments utilizing computer systemWhen booking appointments, also confirms and/or makes any changes to demographic information and notifies patient of account balance.
• Greets patients and arrives them on computer system.
• Verifies insurance eligibility by using online resources, Medifax, etc.
• Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable.
• Collects payments from patients, posts amounts, and balances drawer for end of day deposit.
• Prints face sheets, receipts, and other documents as needed.
• Notifies appropriate personnel of emergencies, messages, patient arrivals, etc.
• Confirms in advance patient appointments.
• Runs reschedule reports and books rescheduled appointments as necessary. Ensures report is accurate and current.
• Verifies Worker's Compensation claims, ensures that paperwork is complete, and performs follow-up.
• Assists patients with setting up payment plans.
• Issues receipts for payment.
• Books follow-up appointments.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy. OTHER DUTIES AND RESPONSIBILITIES
  • May perform patient registration functions by collecting and entering demographic and insurance related information into computer system in order to set up patient accounts.
  • Creates master deposit as directed.
  • Responsible for handling the sort/distribute of Rightfax documents.
  • Processing onsite release of information requests.
  • Priority on-sight sorting, scanning, numbering loose papers
  • Runs wait list report and distributes as directed.
  • Performs other duties as assigned. QUALIFICATIONS
    
    Education and Experience
    
    Required:High school diploma or GED. Experience using a PC in a Windows environment.
    
    Preferred: Experience working in a medical setting.
    
    Knowledge, Skills and Abilities
    • Knowledge of medical insurance.
    • Excellent customer service skills.
    • Excellent computer, 10-key and keyboarding skills, including familiarity with Windows.
    • Excellent interpersonal & problem solving skills.
    • Ability to work in a team environment.
    • Ability to manage competing priorities.
    • Ability to engage others, listen and adapt response to meet others' needs.
    • Ability to align own actions with those of other team members committed to common goals.
    • Excellent verbal and written communication skills.
    • Ability to perform job duties in a professional manner at all times.
    • Ability to understand, recall, and communicate, factual information.
    • Ability to understand, recall, and apply oral and/or written instructions or other information.
    • Ability to organize thoughts and ideas into understandable terminology.
    • Ability to apply common sense in performing job.
      
      Work Schedule:Monday-Friday, 8:00 am - 5:00 pm.

Keywords: Arc, Austin , Patient Services Coordinator, Other , Austin, Texas