Guest Services

Company: iPic Entertainment
Location: Austin
Posted on: March 18, 2023

Job Description:

Guest Services

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.

Responsibilities:

* Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
* Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
* Use reservation system and seating chart according to IPIC policies.
* Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
* Build a relationship that makes guests want to return.
* Use hospitable farewell techniques to say goodbye/thank you to every guest.
* Secure payments and process through the POS in a timely manner.
* If asked by Management, act as a peer mentor for new team member members.

Compensation: $12-$13/hour

3225 Amy Donovan Plaza, Austin, Texas 78758

Experience & Qualifications:

* Previous experience is preferred or a minimum of 6 months experience in food service/hospitality/sales.
* Previous point of sale system experience is recommended.
* Ability to work collaboratively in a fast-paced work environment.
* Ability to communicate clearly and professionally with fellow team members and management to provide exceptional guest service.
* Ability to work a variable schedule, including weekends, and shifts from morning through late night.
* Position will require frequent standing, bending/kneeling, lifting and carrying up to 50 lbs.

Team Member Incentives:

* Flexible scheduling
* Medical, Dental and Vision Coverage
* Career growth potential.
* Free Movie Tickets and Discounted meals.
* Discounts through Life Mart and Tickets At Work.

Keywords: iPic Entertainment, Austin , Guest Services, Other , Austin, Texas