Guest Services
Company: iPic Entertainment
Location: Austin
Posted on: March 18, 2023
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Job Description:
Guest Services
Accountable for providing guests with friendly and prompt service
while taking ticket reservations in person and over the phone.
Responsibilities:
* Greet guests in a friendly, genuine way and answer questions with
firm knowledge about movie times and seating.
* Provide guests with in depth membership information and pricing.
Answer all questions in a timely manner while making the guest feel
comfortable.
* Use reservation system and seating chart according to IPIC
policies.
* Exhibit the ability to engage with multiple guests, prioritizing
interactions and providing outstanding service.
* Build a relationship that makes guests want to return.
* Use hospitable farewell techniques to say goodbye/thank you to
every guest.
* Secure payments and process through the POS in a timely
manner.
* If asked by Management, act as a peer mentor for new team member
members.
Compensation: $12-$13/hour
3225 Amy Donovan Plaza, Austin, Texas 78758
Experience & Qualifications:
* Previous experience is preferred or a minimum of 6 months
experience in food service/hospitality/sales.
* Previous point of sale system experience is recommended.
* Ability to work collaboratively in a fast-paced work
environment.
* Ability to communicate clearly and professionally with fellow
team members and management to provide exceptional guest
service.
* Ability to work a variable schedule, including weekends, and
shifts from morning through late night.
* Position will require frequent standing, bending/kneeling,
lifting and carrying up to 50 lbs.
Team Member Incentives:
* Flexible scheduling
* Medical, Dental and Vision Coverage
* Career growth potential.
* Free Movie Tickets and Discounted meals.
* Discounts through Life Mart and Tickets At Work.
Keywords: iPic Entertainment, Austin , Guest Services, Other , Austin, Texas
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