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Deskside Support

Company: Amaze Systems Inc.
Location: Hutto
Posted on: March 17, 2023

Job Description:

Job Description Hi Professional, Greeting from Amaze Systems Inc,.. I came across your profile on Job Portal and wanted to reach out regarding a unique opportunity. We're looking to hire Deskside Support. I think your experience is a great fit for this role. If you're interested in learning more, Please let me know if you are available for a quick phone call. Deskside Support Hutto, TX 78634 Fulltime Key Responsibilities to include but are not limited to:

  • Deliver world-class IT support to onsite and remote end users
  • Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed
  • Setup and monitor high-priority executive meetings utilizing collaboration and AV services
  • Provide smart hands support for network and voice services
  • Provide recommendations regarding new technologies to better support all executives, and users
  • Perform regular walkthroughs to provide proactive support to high visible individuals
  • Acts as a resource for IT projects and initiatives in other functional areas as needed
  • Receive and respond to incoming requests in a timely manner including occasional after-hours support.
  • Follow set procedures for logging, reporting, and statistically monitoring desktop operations
  • Present the facts transparently to promote collaborative solutions Job Requirements:
    • Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)
    • 5+ years' direct experience supporting C-Suite executives and other VIP staff
    • 7+ years' experience in desktop hardware, operating systems, smartphones, and printers.
    • 7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
    • 7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.
    • A+ Certification or other similar Microsoft certifications a plus
    • Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
    • Hands-on troubleshooting experience with the ability to perform under intense scrutiny
    • Working technical knowledge of current protocols, operating systems, and standards
    • Strong written and oral communication skills with a focus on executive level support
    • Analytical and problem-solving abilities, with keen attention to detail
    • Self-motivated and directed, with the ability to effectively prioritize and execute
    • Experience working in a team-oriented, collaborative environment
    • Strong customer-service orientation with a focus on customer satisfaction
    • Highest degree of professionalism and integrity
      • Ability to research and test new technologies and solutions
      • Time management and organizational skills Thanks Sivabalan C - Talent Acquisition Specialist
        Amaze Systems Inc USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019 Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7 D: +1 (669) 400-8034 E: - Amaze Systems is an Equal Opportunity Employer (EOE), and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status. by Jobble

Keywords: Amaze Systems Inc., Austin , Deskside Support, Other , Hutto, Texas

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