DPS - IT - Network Support Specialist III (In-Car)
Company: Headhunter Systems Limited
Location: Austin
Posted on: March 17, 2023
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Job Description:
Job Description DPS - IT - Network Support Specialist III
(In-Car) - 0289 ( 00020643 ) **Organization**: TEXAS DEPARTMENT OF
PUBLIC SAFETY **Primary Location**: Texas-Austin **Work
Locations**: AUSTIN HQ (MAIN) PO BOX 4087 5805 N LAMAR BLVD, AUSTIN
TX 78752 Austin 78773 **Description******THIS IS AN INTERNAL JOB
POSTING FOR (TDPS) EMPLOYEES ONLY*********CANDIDATE MUST BE ABLE TO
WORK: WEDNESDAY - SATURDAY 10 HOURS DAYS WITH ROTATION INCLUDING
HOLIDAYS, WEEKEND, AND AFTER HOURS*******PLEASE NOTE:** All
applications must contain complete job histories, which includes
job title, dates of employment, name of employer, supervisor's name
and phone number and a description of duties performed. If this
information is not submitted, your application may be rejected
because it is incomplete. Resumes do not take the place of this
required information.**SUBMITTED THROUGH WORK IN TEXAS:** Work In
Texas (WIT) applicants must complete the supplemental questions to
be considered for the posting. In order to complete the
supplemental questions please go to CAPPS Recruit to register or
login and access your profile. Go to CAPPS Recruit to Sign In
**GENERAL DESCRIPTION:** Perform complex (journey-level)
professional and technical work analyzing and improving various
Departmental components and assisting technicians with highly
complex automated systems in Wide Area Networks (WANs), Local Area
Networks (LAN), Metropolitan Area Networks (MAN), and in car CAD
systems.Work involves supporting disaster recovery and response,
mobile command support and response, server maintenance. Provide
support to multiple operating systems, software, and Vehicle Mobile
Networking Wireless technology. May train others. Work under
general supervision, with moderate latitude for the use of
initiative and independent judgment.The following Military
Occupational Specialty codes are generally applicable to this
position. Applicants must fully complete the summary of experience
to determine if minimum qualifications are met. **25B, 25N, 255A,
255N, 255Z, 53A, 642X,742X, 26, 030, 0612, 0651, 0605, 0650, 3D0X2,
3D1X1, 17DX.****ESSENTIAL DUTIES:**1. Analyze and determine
feasibility of applying complex network systems; document and
recommend systems incorporated in WAN, MAN, LAN or host-integrated
configurations to provide the most cost-effective solutions for
those components' business areas.2. Provide maintenance support to
Vehicle Wireless Mobile Network technology. Support the
configuration, installation, and updates needed to maintain In Car
software applications developed for communications and Texas
Highway Patrol.3. Train and assist IT staff in the use of complex
applications and procedures.4. Receive, install, identify, test,
and document receipt and configurations of hardware, network, and
software products in field offices, and assist others in large
installations.5. Troubleshoot and assist with the maintenance of
tape drives, virtual hardware, recorders, SQL servers, monitors,
printers, Ethernet switches, routers, hubs, telephony equipment,
and other needed peripherals; diagnose, troubleshoot,and resolve
operating problems.6. Develop training modules and materials, and
present individual and/or group training sessions to users.7.
Maintain current knowledge of standards and procedures for PC
utilization to keep users informed of factors applicable to their
operations.8. Audit systems for unlicensed software.9. Conduct cost
analysis and prepare purchase memoranda and budget recommendations
relating to Department hardware and software operations.10. Respond
to District Disaster Centers, State Operation Centers, and disaster
events as needed.11. Attend work regularly and observe approved
work hours in accordance with agency leave and attendance
policies.12. Perform other duties as assigned.
**Qualifications****GENERAL QUALIFICATIONS and
REQUIREMENTS****Education** - Graduation from an accredited
four-year college or university with a major in Computer Science,
Processing, or a related field is required.**Experience** - Minimum
of five (5) years' experience involving the support of hardware and
software configurations in a networked environment, including work
experience in resolution for wireless networking management
technology is required.**Substitution Note:** Additional work
experience of the type described or other related education may be
substituted for one another on a year-for-year basis.**Licensure
and/or Certification** - Must possess a valid driver license from
state of residence. CJIS security awareness, TLETS certification,
TLETS mobile, and TCIC less than full access are required
certifications every two (2) years.**Regulatory knowledge** -
Working knowledge of, or the ability to rapidly assimilate
information related to TXDPS, State and Federal regulations,
legislation, guidelines, policies and procedures.**Interpersonal
Skills** - Must demonstrate an ability to exercise poise, tact,
diplomacy and an ability to establish and maintain positive,
working/professional relationships with internal/external
customers.**Organizational and Prioritization Skills** - Must be
organized, flexible, and able to effectively prioritize in a
multi-demand and constantly changing environment; able to meet
multiple and sometimes conflicting deadlines without sacrificing
accuracy, timeliness or
professionalism.**Presentation/Communication Skills** - Must be
able to construct and deliver clear, concise, and professional
presentations to a variety of audiences and/or
individuals.**Research and Comprehension** - Must demonstrate
ability to quickly and efficiently access relevant information, and
be able to utilize and/or present research and conclusions in a
clear and concise manner.**Analytical Reasoning/Attention to
Detail** - Must demonstrate an ability to examine data/information,
discern variations/similarities, and be able identify trends,
relationships and causal factors, as well as grasp issues, draw
accurate conclusions, and solve problems.**Technology**
(computers/hardware/software/operating systems) - Knowledge of
hardware and software designed for WAN connectivity and of WAN, LAN
and MAN configurations and communications requirements;
installation and configuration of hardware devices utilized in
interconnectivity of LANs and networks, personal computers and
peripheral devices; mobile wireless networking technology; disaster
recovery processes; business practices and procedures involving
processing, retention and manipulation of large volumes of data and
of the capabilities and limitations of personal computers;
operating characteristics and procedures of operating systems (DOS,
UNIX, OS/2, Windows); and of hardware and software diagnostic and
corrective tools for use on personal computers and LAN
servers.**Confidentiality and Protected Information** - Must
demonstrate an ability to responsibly handle sensitive and
confidential information and situations, and adhere to applicable
laws/statutes/policies related to access, maintenance and
dissemination of information.**Safety** - Must be able to work in
safe manner at all times, avoiding shortcuts that have potential
adverse results/risks, and must be able to comply with safety
standards and best practices.**Travel and/or Schedule** -
Availability for after-hour, weekend, on-call and shift work is
required in order to provide twenty-four (24) hour support to
vehicle mobile networks.**PHYSICAL and/or ENVIRONMENTAL
DEMANDS:**The physical and environmental demands described here are
representative of those encountered and/or necessary for the
employee to successfully perform the essential functions of this
job; reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.* Environment:
Office, Outdoors, Vehicle; * Ambulatory skills, e.g.
Keywords: Headhunter Systems Limited, Austin , DPS - IT - Network Support Specialist III (In-Car), Other , Austin, Texas
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