Client Services Representative-Floater

Company: Exela Technologies
Location: Austin
Posted on: March 17, 2023

Job Description:

About Exela
Exela is a proud sponsor of the 100,000 jobs Mission to employ America's veterans. We believe that hiring veterans is not only the right thing to do for veterans, but it's a great thing to do for our business. Our Nation's military veterans represent the best this country has to offer and they bring meaningful skills to the workplace. Additionally we are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identification, disability or veteran status.

EOE/Minorities/Females/Veterans/Disabled

Job Description
Location:
---All Sites in Legal Industry

Reporting To:
---Manager

Job Purpose:
---Provide On-Site support to a variety of clients as needed

Summary of A-Team Position:

The right candidate will be an integral part of our talented team of individuals with multiple skill sets, in supporting our continued growth. This position requires a self-motivated, client focused, career driven candidate who exhibits leadership potential. This is a high exposure position and the right candidate will be in a unique position of working in multiple client facing accounts and at times, will be the only Exela liaison to a client. The right candidate must demonstrate agility and schedule flexibility. Assignments and dispatches can come at a moment's notice.

Responsibilities:
---Fill in at multiple local accounts for employees who are out on scheduled and unscheduled absences
---Perform a variety of duties in copy, print, scanning, mail, shipping/receiving, fax, reception, hospitality and records departments
---Lift heavy boxes, files, or paper when needed
---Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
---Demonstrate flexibility in satisfying customer demands in a high volume, production environment
---Adhere to business procedure guidelines and safety procedures
---Take direction from site supervisor or site manager
---Maintain all logs and reporting documentation
---Perform other duties as assigned getting instructions only on new assignments.

Technical Qualifications:
---Median to proficient computer/PC skills
---Locating, compiling and distributing requested files, documents and information
---Maintaining daily productivity logs in order to monitor department activities and work
---Proficient in Email etiquette preferred

Experience:
---Minimum of 1 to 2 years customer service related experience required
---Willingness to travel to multiple sites
---Ability to effectively work individually or in a team environment
---Litigation copy experience is a plus
---Ability to lift up 55 lbs. or maximum allowed by current State law with or without ?accommodations
---Ability to stand and/or walk for long periods of time with or without accommodations
---Flexible working schedule; mostly during regular business hours
---Excellent communication skills both verbal and written
---Competency in performing multiple functional task

Educational Requirements:
---High School Diploma or equivalent

Other:
---Schedule flexibility; work multiple shifts and different days as business needs require

• Availability to travel within state and out of state, if requested
• Must have reliable transportation

Keywords: Exela Technologies, Austin , Client Services Representative-Floater, Other , Austin, Texas