Contact Center Team Lead
Company: Employees Retirement System of Texas
Location: Austin
Posted on: January 27, 2023
|
|
Job Description:
Position Title: 1413 - Contact Center Team Lead (ERS Internal
Job Posting) Salary Group: B20 Posting Date: 12/12/2022 Position
Number: 57105 Class Number: 1573 Salary: Commensurate with
experience Number of Positions: 1 Essential Functions Seeking Team
Lead to perform highly complex (senior-level) benefits program
assistance and consultative work in Customer Service that involves
supporting goals and objectives; making recommendations and
supporting the ongoing adherence to guidelines, procedures,
policies, and rules related to the daily operation of the
department. Will assist with evaluating individual activities as
well as coaching and supporting the work of others. May provide
training and guidance to others. Works under limited supervision of
the Member Benefits Services Supervisor, with moderate latitude for
the use of initiative and independent judgment.
Essential Functions includes, but is not limited to:
An ERS employee who is selected for a position in the same salary
group and state title as their current position may be transferred
with no salary change.
An ERS employee who is selected for a position in their current
salary group with a new state title may receive an increase of no
more than 3.4% over their current salary regardless of posted
salary.
Other Information: ERS offers a hybrid work schedule. Work in an
office environment with opportunities to work remotely. This
position may require access to privileged, confidential, or
sensitive data. ERS will conduct either a TXDPS or FBI criminal
history check on all new hires. For more information about this
policy inquiries can be made to employment@ers.texas.gov .
How to Apply: Submit a State of Texas Application for Employment
with an ERS Qualifications Form & other required materials, if any,
to the ERS, Human Resources Office by 5 p.m. CST on the closing
date. Resumes will be accepted only as supplements to an
application. Please contact a Human Resources representative if you
need assistance or require accommodation during the application
process.
Email: Employment@ers.texas.gov Web: www.ers.texas.gov
Fax: (512) 867-3161 Relay Texas TDD: (800) 735-2989
Military Occupational Specialty (MOS) CodesVeterans, Reservists, or
Guardsmen with experience in the Military Occupational Specialty
Codes listed below with the minimum qualifications listed above may
meet the minimum requirements and are highly encouraged to apply.
Please, contact Human Resources at employment@ers.texas.gov with
questions or for additional information.Visit the State Auditor's
office webpage for access to additional Military Crosswalk
information specific to this posting. (The Military Crosswalk
appears under Occupational Category for each job description.)
Compare the Class Number in the ERS job posting to the Class Code
on the State Auditor's Office listing of job descriptions.
Keywords: Employees Retirement System of Texas, Austin , Contact Center Team Lead, Other , Austin, Texas
Click
here to apply!
|