Call Center Representative
Company: USAA
Location: Austin
Posted on: January 27, 2023
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Job Description:
Purpose of Job Let's do something that really matters. We have
an important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special It is all about learning and
growing. Our Insurance Customer Service role may be a new career
for you. There's a lot to learn. Our comprehensive, fully paid
training program includes all training materials, class
discussions, hands-on training, e-learning modules, and the
instructor led guidance will help you to support our membership
independently. We also pay for all licensing costs In this role,
you'll learn about and support our Noblr product, a smart
app-powered car insurance that empowers members to personalize
their monthly car insurance rates using their smartphones. Our
members log their trips with the Noblr app, get driving insights
that help them continuously improve, and earn rewards for
responsible driving.Job Requirements USAA values a culture that is
highly collaborative, and we have found that a hybrid work type
helps employees gain the best of both worlds - collaborating
in-person in the office and working from home. The actual onsite
days are settled between each employee and the employee's manager.
Candidates are expected to live a commutable distance from Austin,
Texas. As an Insurance Customer Service Representative, you will
work within defined guidelines and framework, to provide customer
service, sales, and retention activities for our Noblr auto
insurance product. You will interact with our members across
multiple contact channels (i.e. inbound phone calls, email, chat,
social media, etc.) to provide adequate coverage and advice to help
ensure members' financial security. Primary Responsibilities:
Identifies and handles existing and emerging risks that stem from
business activities and the job role. Ensures risks associated with
business activities are effectively identified, measured,
monitored, and controlled. Follows written risk and compliance
policies and procedures for business activities. Facilitates the
Property & Casualty (P&C) member experience by answering
inbound phone calls, emails, and/or other contacts from members.
Applies developing knowledge of personal lines' insurance to assist
members with foundational to moderately complex quotes, binding new
business, rating, policy, billing, payment, underwriting, contract
and coverage provisions, and premium changes for insurance products
and services. Responsible for the respective trailing documents for
all states. Identifies, assesses and understands member needs and
consistently provides complete and accurate advice and solutions,
including products and services. Provides thorough issue diagnosis
while minimizing transfers, escalations and call backs. Uses the
tools and resources available to support members. Effectively
operates in a contact center environment and navigate multiple
systems/programs while maintaining an engaging member interaction
that occurs across multiple channels. Required maintenance of
Property & Casualty (P&C) license and state registrations.
Minimum Qualifications: High School Diploma or GED equivalent 1
year of customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
experience Successfully acquire Property & Casualty (P&C)
license and state registrations within 90 days of hire Strong
interpersonal and communication skills Ability to prioritize and
multi-task, including navigating through multiple business
applications Successful completion of a job-related assessment may
be required Preferred Qualifications: Current active personal lines
or property and casualty license in your current state of
residence/or state of hire US military service or military spouse
Experience in a fast-paced contact center environment 6 months
experience frequently communicating (minimum 60 percent of the
time) with customers by phone, e-mail, and/or face to face The
above description reflects the details considered necessary to
describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. Compensation: USAA has an
effective process for assessing market data and establishing ranges
to ensure we remain competitive. You are paid within the salary
range based on your experience and market position. The hiring
range for this position is: $43,680.00 - $44,680.00. Employees may
be eligible for pay incentives based on overall corporate and
individual performance or at the discretion of the USAA Board of
Directors. Shift premium: Addressed on an individual basis for
applicable roles that are consistently scheduled for non-core
hours. Benefits: At USAA our employees enjoy best-in-class benefits
to support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals. To see details on our outstanding
benefits, visit USAA Total Rewards. Relocation assistance is not
available for this position. USAA is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, Austin , Call Center Representative, Other , Austin, Texas
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