DevOps Lead

Company: Wipro Technologies
Location: Austin
Posted on: January 25, 2023

Job Description:

Role PurposeThe purpose of this role is to lead DevOps team to facilitatebetter coordination among operations, development and testing functionsby automating and streamlining the integration and deployment processesDo

• Drive technical solution support to the team to align oncontinuous integration (CI) and continuous deployment (CD) of technologyin applications
• Design and define the overall DevOps architecture/ framework tofor a project/ module delivery as per the client requirement
• Decide on the DevOps tool & platform and which needs to bedeployed aligned to the customer's requirement
• Create a tool deployment model for validating, testing andmonitoring performance and align or provision for resources accordingly
• Define & manage the IT infrastructure as per the requirementof the supported software code
• Manage and drive the DevOps pipeline that supports theapplication life cycle across the DevOps toolchain - fromplanning, coding and building, to testing, to staging, to release,configuration and monitoring
• Work with the team to tackle the coding and scripting needed toconnect elements of the code that are required to run the softwarerelease with operating systems and production infrastructure withminimum disruptions
• Ensure on boarding application configuration from planning torelease stage
• Integrate security in the entire dev-ops lifecycle to ensure nocyber risk and data privacy is maintained
• Provide customer support/ service on the DevOps tools
• Timely support internal & external customers escalations onmultiple platforms
• Troubleshoot the various problems that arise in implementationof DevOps tools across the project/ module
• Perform root cause analysis of major incidents/ critical issueswhich may hamper project timeliness, quality or cost
• Develop alternate plans/ solutions to be implemented as per rootcause analysis of critical problems
• Follow escalation matrix/ process as soon as a resolution getscomplicated or isn't resolved
• Provide knowledge transfer, sharing best practices with the teamand motivate
• Team Management
• Resourcing
• Forecast talent requirements as per the current and futurebusiness needs
• Hire adequate and right resources for the team

• Train direct reportees to make right recruitment and selectiondecisions
• Talent Management
• Ensure 100% compliance to Wipro's standards of adequateonboarding and training for team members to enhance capability &effectiveness
• Build an internal talent pool of HiPos and ensure their careerprogression within the organization
  • Promote diversity in leadership positions
  • Performance Management
  • Set goals for direct reportees, conduct timely performancereviews and appraisals, and give constructive feedback to directreports.
  • Incase of performance issues, take necessary action with zerotolerance for 'will' based performance issues
    • Ensure that organizational programs like Performance Nxtarewellunderstood and that the team is taking the opportunities presented bysuch programs to their and their levels below
    • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to buildengagement within the team
      • Proactively challenge the team with larger and enrichingprojects/ initiatives for the organization or team
      • Exercise employee recognition and appreciation Stakeholder InteractionStakeholder TypeStakeholder IdentificationPurpose of InteractionInternalProject ManagerRegular reporting & updatesApplication teams/ owners, application developers, releasemanagersFor end to end CI, CD & monitoring Talent Transformation Team, Competency GroupPlan and support delivery of Technical Trainings, knowledgesharing ExternalClientsDrive business growth and relationship management at seniorlevels through demonstration of Wipro's technical differentiationCustomersFor using reference from the past casesAnalysts/AdvisorsDrive market recognition and referencability, influence markettrends through technical thought leadershipDisplayLists the competencies required to perform this role effectively:
        • Functional Competencies/ Skill
          • Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Expert
          • Leveraging Technology - In-depth knowledge of and masteryover technology domain that commands expert authority respect-Master
          • Solution Focus - Apply design thinking to bring about new andnovel solutions or changes in processes, products or the way business isconducted-Expert
          • Functional/Technical Knowledge - Specific to the role/ function-MasterCompetency LevelsFoundationKnowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.CompetentConsistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.ExpertApplies the competency in all situations and is serves as a guideto others as well.MasterCoaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
            • Behavioral Competencies
              • Formulation & Prioritization
              • Business Acumen
              • Innovation
              • Managing Complexity
              • Execution excellence
              • Passion for results
              • Team Management
              • Stakeholder ManagementDeliverNo.Performance ParameterMeasure1.Continuous Integration, Deployment & Monitoring100% error free on boarding & implementation2.CSATManage service tools Troubleshoot queriesCustomer experience3. Capability Building & Team Management% trained on new age skills, Team attrition %, Employeesatisfaction score Enterprise Platform Devops Tools

Keywords: Wipro Technologies, Austin , DevOps Lead, Other , Austin, Texas