Lead Systems Engineer
Company: Global Payments
Location: Austin
Posted on: January 26, 2023
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Job Description:
Every day, Global Payments makes it possible for millions of
people to move money between buyers and sellers using our payments
solutions for credit, debit, prepaid and merchant services. Our
worldwide team helps over 3 million companies, more than 1,300
financial institutions and over 600 million cardholders grow with
confidence and achieve amazing results. We are driven by our
passion for success and we are proud to deliver best-in-class
payment technology and software solutions. Join our dynamic team
and make your mark on the payments technology landscape of
tomorrow.Summary of This RoleAssist and support in the design and
implementation of monitoring solutions based on our core tools
landscape including Splunk, Aternity APM, ThousandEyes Synthetics,
LogicMonitor, and CA IM Suite. Ensure the solutions monitor, trend,
and alert on performance and issues of the Global Payments
Distributed and Mainframe systems. Solve technical monitoring
problems which involve large scale inter-disciplinary objectives
with multiple, heterogeneous, distributed and/or mainframe systems
that are embedded in networks at multiple levels. Hold and Maintain
a proficiency in monitoring technologies and industry best
practices.The position provides enterprise monitoring and alerting
services to application teams, network/database teams, and support
to GNOC for any production issues.This position will be working
with our Splunk technology stack. More specifically, Splunk ITSI.
This position will be handling the implementation of ITSI as our
event management platform. This position will work with different
teams in order to establish Key Performance Indicators (KPIs),
dashboards, and alerting. Alerting will be built for reactive and
proactive responses. This position will handle new strategic
project workload, business as usual (BAU) tasks, and production
support activities.DESCRIPTION:Continually review application and
system logs to identify exceptions, errors, and performance
bottlenecks in real time. Work with colleagues to automate the
corrective actions, to include escalating and alerting to
appropriate support groups through our GNOC.Collaborate with System
Administrators, development groups, and/or vendors on the
performance/baseline testing of all application changes. Setup
and/or follow batch monitoring guidelines for the Distributed and
Mainframe systems to ensure integrity and SLA completion.Support
troubleshooting teams in identifying and resolving technical
problems in a timely and accurate manner, and ensure application
performance, availability and functionality. Manages multiple
concurrent intake streams, adjusting priorities where needed to
focus on rapid delivery of service.Review, create and maintain
documentation for established monitoring solutions, to include
changes and upgrades to systems, to ensure up to date
documentation. Stay current of changes in the industry, identify
potential impacts or enhancements, and provide feedback to more
senior team members and/or management when needed. Implements
standardized automation of procedures to mitigate risks associated
with manual processing errors.MINIMUM QUALIFICATIONS:Bachelor's
Degree in Computer Science (C.S.) or Related Field8+ years IT
experience4+ years related to project management and delivering IT
requirementsPREFERRED QUALIFICATIONS:Splunk experience
preferredPrevious monitoring/production support experienceDESIRED
SKILLS & CAPABILITIES:Splunk ITSI experience desiredAnalytical
Experience desiredApplication Development Experience desired (C#,
VB, Python, etc.)This position is eligible to be considered for
remote hiring.#LI-RemoteGlobal Payments Inc. is an equal
opportunity employer.Global Payments provides equal employment
opportunities to all employees and applicants for employment
without regard to race, color, religion, sex (including pregnancy),
national origin, ancestry, age, marital status, sexual orientation,
gender identity or expression, disability, veteran status, genetic
information or any other basis protected by law. Those applicants
requiring reasonable accommodation to the application and/or
interview process should notify a representative of the Human
Resources Department.
Keywords: Global Payments, Austin , Lead Systems Engineer, Other , Austin, Texas
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