Communications Coordinator

Company: Texas Veterans Commission
Location: Austin
Posted on: January 26, 2023

Job Description:

Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed._College transcripts must be attached to the application_. *To receive Veteran's preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.* If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.*Submitted Through Work in Texas: *Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit:https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enGeneral Description:Performs highly advanced (senior-level) informational and communications work in support of the Fund for Veterans Assistance grant programs. Work involves overseeing the research, writing, editing, and production of program content, maps, online directories, and other materials for release through various communications media (news, print, digital, web page and/or social media) and for use by the agency, the public, and other agencies.Coordinates communications between the department and organizations seeking grant funding and facilitates virtual and in-person informational meetings and town halls.May supervise the work of others and serve as project coordinator for public service announcements, reports, and public meetings. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment./To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance./Examples of Work Performed:

• Oversees the preparation and distribution of organizational publications, news, and informational releases, talking points and scripts, advisories, newsletters, fact sheets, and content for Web sites and social media, including illustrative, photographic, and audiovisual content of products.
• Oversees the planning and implementation of public information programs, conferences, seminars, outreach events, virtual webinars and town hall meetings, and public meetings to promote grant programs, support grantee operations, and inform veterans about grant-funded services.
• Speaks to community and professional groups to coordinate, improve, and stimulate interest in the program(s) and to secure support for program(s).
• Uses Google forms and web site tools to collect information from grant recipients and conducts interviews with grant recipients and grant beneficiaries to collect customer feedback. Tracks and reports customer satisfaction metrics via surveys, web site analytics, and other forms of data collections.
• Composes and conducts usability assessments and testing of Web sites and other informationalmaterials. Overseas accuracy and functionality of TVCs grant funded services directory on the agencys web site to ensure veterans can connect with grant-funded organizations.
• Markets programs to community and professional groups to coordinate, improve, and stimulate interest in agency programs.
• Department web site administrator, responsible for developing and maintaining web site content and contentstrategies, including grant application announcements, grant operations supporting documents and resources, and links to recorded webinars and public meetings. May occasionally manage multiple web design and development projects.
• Composes department broadcast messagesand tracks/analyzes readership and comprehension of content by intended audiences.
• Creates and modifies maps, graphs, or diagrams using geographic information software (ArcGIS).
• Imports, creates, reformats, and processes data to produce spatial distribution maps for various grant services studies.
• Develops and markets plans to complement statewide marketing goals, and coordinates activities to meet marketing goals.
• Supports the Director in all department activities and represents the department as spokesperson at expositions and similar public settings.
• Performs related work as assigned.Military Crosswalk:Military Crosswalk for Occupational Category - Information and Communication (texas.gov)Education:Four-year college or university degree in journalism, public relations, information management systems, business administration, advertising, communications, or a related field is required.Experience:Verified experience in public relations, public information, communications, marketing, or media relations in two most recent or current job. Four (4) years of verified experience managing strategic communications and/or recruiting operations, one (1) year verified experience as a web administrator developing and maintaining web site content, and web services, and one (1) year verified experience managing periodic mass communications for an organization.Preferred Qualifications:
  • Three (3) years of experience as web administrator for a small to mid-sized company, organization, or agency, including web design, readership analytics, customer feedback, interactive search tools and web site plug ins to enhance customer access to desired information.
  • Three (3) years of experience managing mass communications for an audience of 4,000 plus stakeholders via Constant Contact, iContact, or similar mailer software tool.
  • Experience with state agency operations and the Texas legislative process.
  • Experience with customer satisfaction survey data collections and analysis.
  • Experience using ArcGIS software to create maps for visualization of program resource distribution, and experience in data formatting, cleansing, and mapping to support map creation.
  • Experience with creation and execution of public relations and marketing campaigns to advertise available programs and services.
  • Experience with organizing and hosting public meetings, expos, information booths, and other outreach events to promote available programs and services.
  • Experience in designing brochures, information flyers, and pamphlets that inform readers and inspire subscription to available programs and services.
  • Experience with developing online literature and e-magazines with Joomag, In Design, or similar software tools.
  • Experience with public speaking and community/stakeholder engagement as a program representative.
  • Honorably discharged veteran strongly preferred.Knowledge, Skills, and Abilities:
    • Knowledge of laws and regulations pertaining to use of communications tools and media platforms to inform a public audience about government programs.
    • Knowledge of developing marketing strategies and outreach campaigns.
    • Skilled in web administrator functions and software (Word Press and Divi Builder), and use of plug-ins to help public consumers connect with desired information.
    • Skilled in using MS Excel to refine, cleanse, and relate descriptive and statistical program data to create maps, reports, and web-based interactive directories.
    • Skilled at organizing information and developing communications products to maximize customer understanding and comprehension.
    • Skilled in editorial design concepts and practices, and in the use of a computer and applicable software.
    • Skilled at working/leading in a team environment and facilitating working relationships.
    • Ability to interpret guidelines, policies, procedures, and regulations.
    • Ability to support program operations and priorities of work outlined by the Operations Manager.
    • Ability to research and prepare information, to design communication plans and materials related to the goals and priorities of the agency, to compose usable content for the Web and social media, to prepare copy and scripts, to design broad communications plans and materials, and to communicate effectively both orally and in writing.
    • Ability to perform work within the required time and is able to meet scheduled deadlines.Notes to Applicants:In order to receive Veterans preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application.College transcripts must be attached to the application or furnished at the time of interview.If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.Veterans Information:The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:The Texas Veterans Commission does not discriminate on the basis of race, color, religion, sex, national origin, age, or disability in employment or the provision of services. Job: *Arts, Design, Entertainment, Sports, and Media Organization: *TEXAS VETERANS COMMISSION Title: Communications Coordinator Location: Texas-Austin Requisition ID: 00029612

Keywords: Texas Veterans Commission, Austin , Communications Coordinator, Other , Austin, Texas