ELECTRONICS CUSTOMER QUALITY SPECIALIST
Company: Air Products
Location: Austin
Posted on: January 26, 2023
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Job Description:
Job Description and QualificationsAre you looking for an
opportunity where you can make a positive impact on work processes?
We have an opportunity for you!Air Products and Chemicals, Inc., a
Fortune 500 manufacturer of industrial gases, is seeking an
experienced Electronics Customer Quality Specialist.The Electronics
Customer Quality Specialist will report to the South Sub Region of
Americas IG, reporting to the Intel Global Strategic Account
Manager.This position will be based in Austin.The Electronics
Customer Quality Specialist is responsible for managing and
executing all customer interfacing quality activities for bulk gas
(Nitrogen, Oxygen, Argon, Hydrogen, Helium, and Carbon Dioxide).
The position requires executing and maintaining programs to ensure
that the products and services provided by Air Products meet the
expectations of our customers. Some of these customers operate
globally across different geographical regions, hence this position
will require cross-regional interaction internally and externally
with the view of maintaining consistency of the products and
services supplied across these regions.This position will be the
primary contact for any customer product quality issues and
concerns.Lead customer and supplier product quality issue
resolution. Monitor and measure complaint issues.Develop,
implement, and manage customer quality roadmapCollaborate with
internal stakeholders to create a plan to meet customer's
expectationsDrive the execution plan to closureHandle changes in
expectationsMonitor, measure, and report the health and
effectiveness of the various programs to meet customer's
expectations with an eye on continuous improvement, inclusive of
but not limited toCustomer-facing and internal product related
quality trend reviewsMaintain robust customer business continuity
plan by ensuring sufficient product sources are qualified and in
good standing statusMaintain product related quality databases to
support technical information inquiriesMaintain proficiency on the
customer's supplier interfacing quality tools and
applicationsHandle Customer Product Qualifications and Product
Quality Out of Control/Out of Trend issuesCoordinate and
communicate to customers Change Control notificationsLead supplier
product source quality audits from planning to closeoutAlign on
audit details with customerWork with internal stakeholders to
create an assessment preparation planCoordinate all customer
meetingsEnsure right internal participants are prepared for any
customer meetingsReview the audit closeout report, align with
customer to ensure the report is accurateWork with internal
stakeholders to create a plan to address all major and minor gaps
identifiedDrive the execution of the plan to closureProvide
customer regular update of plan progressTravel: Position may
require some travel within North America for customer visits and to
support internal training and quality audits.Principal
Accountabilities that attribute to our four guiding principles
(Safety, Simplicity, Speed, & Self Confidence)Minimum
QualificationsTechnical degree in engineering, science, metrology,
statistics (chemical engineering or mechanical engineering
preferred) or related technical program5+ years of relevant
Quality, Project, Engineering or Operations experiencePreferred
QualificationsExcellent interpersonal and communication skills and
strong presentation skillsStrong organizational, planning, and
implementation skillsDetailed oriented, strong analytical thinking
and problem-solving skillsData driven, resourceful, and
self-motivated with the ability to work on multiple activities and
projects in an organized and timely mannerAble to work effectively
across internal and end customer teamsOperational experience in
industrial gas, specialty gas/chemicals, or semiconductor
industryApplied experience with ISO management systemsPassion for
quality excellence, service-oriented, and responsive, act with
urgencyChallenge the boundaries of existing norms to create
opportunities to strengthen relations with our customersAt Air
Products, we work in an environment where diversity is essential,
inclusion is our culture, and each person knows they belong and
matter. To learn more, visit About Air Products.We offer a
comprehensive benefits package including paid holidays and
vacation, affordable medical, dental, life insurance and retirement
plans. You will be eligible for benefits on your first day of
employment.Air Products thanks all applicants in advance for their
interest; however, only those applicants who are being considered
for an interview, or are currently employed by Air Products, will
be contacted.We are an Equal Opportunity Employer (U.S.) You will
receive consideration for employment without regard to race, color,
religion, national origin, age, citizenship, gender, marital
status, pregnancy, sexual orientation, gender identity and
expression, disability, or veteran status.Travel: Position may
require some travel within North America for customer visits and to
support internal training and quality audits.Principal
Accountabilities that attribute to our four guiding principles
(Safety, Simplicity, Speed, & Self Confidence)Minimum
QualificationsTechnical degree in engineering, science, metrology,
statistics (chemical engineering or mechanical engineering
preferred) or related technical program5+ years of relevant
Quality, Project, Engineering or Operations experiencePreferred
QualificationsExcellent interpersonal and communication skills and
strong presentation skillsStrong organizational, planning, and
implementation skillsDetailed oriented, strong analytical thinking
and problem-solving skillsData driven, resourceful, and
self-motivated with the ability to work on multiple activities and
projects in an organized and timely mannerAble to work effectively
across internal and end customer teamsOperational experience in
industrial gas, specialty gas/chemicals, or semiconductor
industryApplied experience with ISO management systemsPassion for
quality excellence, service-oriented, and responsive, act with
urgencyChallenge the boundaries of existing norms to create
opportunities to strengthen relations with our customersReq
No.41807BREmployment StatusFull TimeOrganizationGlobal Industrial
GasesBusiness Sector / DivisionIndustrial Gases AmericasRegionNorth
AmericaCountryUnited States
Keywords: Air Products, Austin , ELECTRONICS CUSTOMER QUALITY SPECIALIST, Other , Austin, Texas
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