Recovery Specialist
Company: Lincoln Financial Group
Location: Austin
Posted on: January 26, 2023
Job Description:
Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North
Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Work
from HomeWork Arrangement: Hybrid/HomeRelocation assistance: : is
not available for this opportunity.Pay Range: $17.79 - $26.68Bonus
Potential: 5%Requisition #: 70683The Role at a GlanceWe are excited
to bring on a Recovery Specialist to join our Claims Organization
supporting Group Protection in our Omaha, Atlanta, Charlotte, or
Dover based office.Background DetailsThe Financial Services Team
will provide you with several weeks of paid training, coaching and
development to perform in this fast-paced environment. Training
will be led by one of our dedicated trainers in a classroom
setting, along with a cohort of peers, and will provide you with
foundational knowledge to assist you in excelling in a career with
Lincoln Financial Group.As a Recovery Specialist will be
responsible for managing the calculation and recovery of offsets,
settlements, and overpayments of disability claims. In this role,
you will gather financial and other relevant information from
customers, claimants, claims case managers, and vendors to validate
benefits paid and calculate potential overpayments and negotiate
timely, appropriate repayment arrangements and settlements.What
you'll be doing
- You will pro-actively identify claims with potential benefits
based on other income sources and establish offsets within the
system. In addition, you will document, update, and maintain claims
accurately in defined tracking system with key dates and
outcomes.
- You will collaborate with identified contact (vendors, claims
case managers) via email and telephone to resolve issues and
improve customer efficiencies.
- Analyze and calculate complex financial payments (VDI, variable
tax, etc.) from customers, claimants, Disability Case Managers, and
vendors. Interpret policy/contract provisions, calculation modes,
benefit offset options, and work earnings.
- You will perform task by applying core knowledge obtained from
the role and acquires increasingly more knowledge to apply in the
role. You will provide quality service at goal (or higher) and
achieve production goals set for each daily task performed.
- You will support and promotes change management and/or
departmental/enterprise initiatives within assigned area(s) of
responsibility.
- You will consult with claimants and customers to explain
calculations and collection processes. In addition, you will
negotiate settlements and repayment plans while keeping within
state and federal debt and collection guidelines.
- You will deliver and fosters a customer centric approach by
providing value to customers beyond their expectations that
demonstrates the priority of the customers needs and promise
executes on follow-up.What were looking forMust-have experience
(Required):
- High School Diploma or GED.
- 0-1+ Years of claims experience with an Associates Degree or
above OR 2-3 years of claims experience that directly aligns with
the specific responsibilities for this position and no degree.
- Effective strong written, verbal communication skills and
mathematical skills.
- Ability to maneuver through multiple
systems/databases/platforms/software.
- Ability to be adaptable/flexible as business needs
change.Nice-to have Experience (Preferred):
- Ability to problem solve and make independent decisions, while
providing compassionate customer service.
- Research and data entry experience in a fast-paced
environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint,
Outlook).
- Familiarity with medical terminology.Whats it like to work
here?At Lincoln Financial Group, we love what we do. We make
meaningful contributions each and every day to empower our
customers to take charge of their lives. Working alongside
dedicated and talented colleagues, we build fulfilling careers and
stronger communities through a company that values our unique
perspectives, insights and contributions and invests in programs
that empower each of us to take charge of our own future.Whats in
it for YOU:
- A clearly defined career framework to help you successfully
manage your career
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
(https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
- Free financial counseling, health coaching and employee
assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being;
offering a remote work environment and flexible work hybrid
situations
- Effective productivity/technology tools and trainingWork
ArrangementHybrid/Home : Employees will work from home on average
more days per week.Lincoln will evaluate the following when setting
the successful candidate's wage rate: Prior work or industry
experience. Education level to the extent education is relevant to
the position. Unique skillsAbout The CompanyLincoln Financial
Group, a Fortune 200 company with over 10,000 employees, provides
advice and solutions that help empower Americans to take charge of
their financial lives with confidence. Our core business areas Life
Insurance, Annuities, Retirement Plan Services and Group Protection
focus on supporting, preserving and enhancing over 17 million
customers lifestyles and retirement outcomes.Headquartered in
Radnor, Pennsylvania, Lincoln Financial Group is the marketing name
for Lincoln National Corporation (NYSE: LNC) and its affiliates.
The company had $324 billion in end-of-period account values as of
June 30, 2021.Ranked one of the Best Large Employers in America and
Best Employers for Women by Forbes magazine as well as one of
Newsweeks Most Responsible Companies, Lincoln Financial Group makes
a serious investment in our employees futures through a broad range
of wealth accumulation and protection plans, health and wellness
programs, and career development resources designed to help each
individual reach their personal and professional goals.Lincoln is
committed to creating a diverse and inclusive
(https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience_page_id=1422918942386)
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.Lincoln Financial Group is a
committed corporate citizen included on major sustainability
indices including the Dow Jones Sustainability Index North America
and FTSE4Good. Dedicated to diversity and inclusion, we earned
perfect 100 percent scores on the Corporate Equality Index and the
Disability Equality Index. Follow us on Facebook
(http://www.facebook.com/lincolnfinancialgroup) , Twitter
(https://mobile.twitter.com/lincolnfingroup) , LinkedIn
(https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah)
, and Instagram (https://www.instagram.com/lincolnfingroup/) . Sign
up for email alerts at http://newsroom.lfg.comBe Aware of
Fraudulent Recruiting ActivitiesIf you are interested in a career
at Lincoln, we encourage you to review our current openings and
apply on our website. Lincoln values the privacy and security of
every applicant and urges all applicants to diligently protect
their sensitive personal information from scams targeting job
seekers. These scams can take many forms including fake employment
applications, bogus interviews and falsified offer letters.Lincoln
will not ask applicants to provide their social security numbers,
date of birth, bank account information or other sensitive
information in job applications. Additionally, our recruiters do
not communicate with applicants through free e-mail accounts
(Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat
rooms. We will never ask applicants to provide payment during the
hiring process or extend an offer without conducting a phone, live
video or in-person interview. Please contact Lincoln's fraud team
at fraudhotline@lfg.com if you encounter a recruiter or see a job
opportunity that seems suspicious.Additional InformationThis
position may be subject to Lincolns Political Contribution Policy.
An offer of employment may be contingent upon disclosing to Lincoln
the details of certain political contributions. Lincoln may decline
to extend an offer or terminate employment for this role if it
determines political contributions made could have an adverse
impact on Lincolns current or future business interests,
misrepresentations were made, or for failure to fully disclose
applicable political contributions and or fundraising
activities.Any unsolicited resumes/candidate profiles submitted
through our web site or to personal e-mail accounts of employees of
Lincoln Financial Group are considered property of Lincoln
Financial Group and are not subject to payment of agency
fees.Lincoln Financial Group (LFG) is an Equal Opportunity employer
and, as such, is committed in policy and practice to recruit, hire,
compensate, train and promote, in all job classifications, without
regard to race, color, religion, sex (including pregnancy), age,
national origin, disability, sexual orientation, gender identity
and expression, Veteran status, or genetic information. Applicants
are evaluated on the basis of job qualifications. If you are a
person with a disability that impedes your ability to express your
interest for a position through our online application process, or
require TTY/TDD assistance, contact us by calling 260-455-2558.This
Employer Participates in E-Verify. See the E-Verify
(https://www.e-verify.gov) notices.Este Empleador Participa en
E-Verify. Ver el E-Verify (https://www.e-verify.gov/es)
avisos.Lincoln Financial Group ("LFG") is an Equal Opportunity
employer and, as such, is committed in policy and practice to
recruit, hire, compensate, train and promote, in all job
classifications, without regard to race, color, religion, sex
(including pregnancy), age, national origin, disability, sexual
orientation, gender identity and expression, veterans status, or
genetic information. Opportunities throughout LFG are available to
employees and applicants and are evaluated on the basis of job
qualifications. We have a drug free work environment and we perform
pre-employment substance abuse testing.
Keywords: Lincoln Financial Group, Austin , Recovery Specialist, Other , Austin, Texas
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