Contract Support Coordinator - North Austin
Posted on: January 26, 2023
The Contractor Support Coordinator is responsible for UXID on
boarding and off boarding of all contractor service partners. This
position supports the Field Ops/CMT Manager with project management
support related to contractor installation and drop bury related
projects, reporting related to drop bury aging, contractor off
boarding and badge returns and other departmental paperwork,
administrative and office management services for a large
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and
enhance the customer experience.
UXID/Net IQ On Boarding of all new contractor employees-
Create ticket for authorized personnel to have access to
Self-Billing, VPN, firewall tickets, contractor dashboards and
other system tools necessary for companies to track and manage
Submit ticket requests in Net IQ to request PID/VID for new
Once PID/VID is assigned, CMT administrator assigns tech numbers
for new hires
Verify new hires meet Spectrum eligibility requirements and have
been approved by Crimshield Badging
Assist with on boarding of new companies and ensure they have all
of the necessary items to complete installations
Create Ticket for contractor ICOMS and CSG profile for WFX work
Update UXID and badging following all guidelines to reflect any
contractor changes from one contractor partner to a different
UXID Off Boarding of contractor employees-
Notify Field Ops/CMT Manager of any contractor employee who no
longer is approved to receive Charter work in order to retrieve
their Charter Authorized Contractor badge. Expired, non-renew
notice from Crimshield or Terminated employee.
Work with Contractor project manager and CMT Admin to ensure the
Confirm that all CPE is accounted for and tech buffers are
ID badges are collected and returned to CMT Administrator for
Process back charges for unreturned ID badges
Confirm that system keys are collected
Confirm that vehicle magnets are collected and approve to be
reissued to new hire replacement
Create Ticket to remove off boarded contractor from all systems
Off board contractor employee in UXID system and notate if no
longer authorized to receive Charter work.
Provide reporting to Field Ops/CMT Manager on
All aging drop buries to drive completions within 5 days.
Damage claims and customer escalations associated with Contractor
Status of projects related to mass installs, installation and drop
related contractor activity
Responsible for test account set up and provisioning of contractor
Reviews Charter contractor meter servers to verify contractor
compliance with Firmware updates and server standardization
Analyzes and coordinates daily department activities to achieve
Maintains department calendar and ensure to meet deadlines.
Prepares meeting agenda, schedules department meetings and
Assists the department staff in scheduling conference calls and
making travel arrangements.
Responds to work requests from department staffs in timely and
Assists the department staff in preparing and maintaining meeting
materials, business presentations and other department files.
Provides general administrative and office management support.
Performs data collection, analysis and reporting to Manager for
decision making purposes.
Drafts letters, correspondence, memos, charts, documents, tables,
graphs, and plans as requested.
Adheres to company policies and regulations.
Performs other duties as requested by supervisor
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to maintain confidentiality of information
Ability to prioritize and organize effectively
Ability to read, write and speak the English language to
communicate with employees, customers, suppliers, in person, on the
phone, and by written communications in a clear, straight-forward,
and professional manner
Ability to type with speed and accuracy
Ability to use personal computer and software applications (i.e.
word processing, spreadsheet, etc.)
Ability to work independently
Ability to work while seated for prolonged periods of time
Knowledge of general office procedures
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Administrative/secretarial work experience 3
Preferred Skills/Abilities and Knowledge
Preferred Related Work Experience and Number of Years
PHYSICAL AND MENTAL REQUIREMENTS
Physical Requirements TOPBR
Keywords: SPECTRUM, Austin , Contract Support Coordinator - North Austin, Other , Austin, Texas
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