Customer Support Representative
Posted on: January 25, 2023
At a Glance
Full-time entry-level to mid-level customer service roles
troubleshooting and resolving mobile customer technology and
service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a
variety of services and equipment. Mobile Representatives use
patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on
Benefits include fully paid training and time off, comprehensive
health packages, retirement savings, free Spectrum services where
available, and more.
Who are you?
No matter your background, our training program can put you ahead
of the curve on all the latest technology. We'll help you develop
the skills to be comfortable and adaptable troubleshooting all
kinds of technical mobile issues. Your dedication and
resourcefulness, paired with the strength of our products and
services, keep services flowing and customers satisfied. Your
attention to detail is essential; you'll keep a record of actions
taken and create documents that ensure your customers' service
histories are available for future Representatives. If you're ready
to grow your skills, this is a role with a lot of potential.
What is the Mobile Customer Service Representative role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Mobile Representatives
make a real difference to their customers and the company,
providing over-the-phone support on a wide range of mobile products
and services, including accounts and billing, diagnostics,
enhancements and repairs. You will have advanced diagnostic tools
to help you address technical inquiries and get services running
smoothly, talking customers through fixes you can make together. If
an issue calls for extra attention, bring in additional internal
support to get things back on track. Understanding the products and
your customers' sense of urgency will help you create a satisfying
It's all about learning and growing.
This may be new for you, but the journey is all mapped out. There's
a lot to learn, and our thorough, fully paid training can make you
an authority on Spectrum's Mobile products and services in about a
month. After that, you'll be ready to troubleshoot customer-facing
systems like a pro. The industry moves quickly; to stay on top of
it, we provide training updates to keep you up-to-date on our
newest products, services, and upgrades so you'll be ready for any
question that comes your way. One-on-one time with department
leaders and additional support give you everything you need to
create a streamlined process for your customers and yourself.
With a deliberate path to success.
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum.
The benefits are clear.
In addition to the core benefits - industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off - we offer free Spectrum products
and services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Internet/Voice Representative
- Ability to read, write, speak and understand English
- High School Diploma or GED Preferred qualifications
- 6 months or more of customer service experience
- 6 months or more of working with multiple software
- 6 months or more of high-volume phone experience in a customer
service/call center job preferred
- 6 months or more of experience working in cable operations,
mobile, or telecommunications call center Are you ready to join our
Now that you know a little more about us, why not apply now? Heads
up! There is a brief assessment in the application. We recommend
taking the assessment in a distraction-free environment.
Keywords: SPECTRUM, Austin , Customer Support Representative, Other , Austin, Texas
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