Senior Design Researcher - Duo Security
Posted on: January 24, 2023
Duo Security, now part of Cisco, is the leading multi-factor
authentication (MFA) and secure access, provider.
Duo + Cisco = Disco
With the Most Loved Company in Security and the global leader in
network technology joining forces, there are more exciting
opportunities than ever to be at the forefront of securing the
Our mission is simple: democratize security by making it easy and
effective for everyone. We're transforming security from the ground
up by solving the world's most pressing geopolitical challenge -
safe, secure information access. We engineer our business to enable
our customers to easily address their ever-evolving security
We believe that impactful work is rewarding work and that our team
is at its best when everyone feels empowered to bring their whole
self to work. We learn together by hiring for cultural
contribution, not a cultural fit, and recognize that diversity in
background and thought is essential to building high-impact
We invest in growth and learning opportunities and encourage our
people to never stop learning. We foster collaboration and believe
in being recognized (and rewarded!) for hard work. We have a
healthy work-life balance. We're kinder than necessary.
Together we build for the future by designing simple solutions for
complex problems. And that's why we're the most loved and trusted
name in security.
About the team...
Design plays an integral role in Duo's mission to democratize
security. Our Product Design, Design Research, and Design
Enablement teams work alongside our engineering and product peers
to build solutions that are easy, effective, trustworthy, and
enduring. We place a high value on inclusivity, using and teaching
design thinking principles to bring together diverse perspectives
and skills. We have an audacious goal to make this the best place
you will work. The products we design and build have real results
for our customers because our customers are at the heart of
everything that we do. We work directly with customers to build a
deep understanding of their goals and context, and we explore and
iterate on solutions together. Solving our customers' security
challenges through our focus on simplicity and effectiveness is why
we show up daily - and it's why you should too.
We need a Senior Design Researcher to help us drive design
solutions. Does this sound like you?
- You love understanding why people behave the way they do and
help surface questions people didn't even know they had.
- You are an experienced research professional with a passion for
creative and dynamic insights that help teams understand why and
how to build better experiences
- You have a proven track record of leading research and
translating it into the design.
- You have the ability to employ a variety of research methods to
collect rich data that enable product and design teams to make
products our customers love.
- You love working closely with Designers, Product Managers, and
Engineers to define thoughtful research at all stages of the
product life cycle.
- You aspire to make meaningful improvements in the lives of
individuals, teams, and companies who use our product every day to
do their most important work.
Skills you have...
- Experience identifying key research questions and objectives in
partnership with product, design, and engineering teams to define
and deliver the research roadmap.
- Experience in leading the process of defining research plans
including methodology, timelines, participant screening,
recruiting, and scheduling
- Experience with a wide variety of qualitative research
methodologies, such as: conducting one-on-one interviews and
ethnographic-style fieldwork, moderating group conversations,
running live prototyping sessions, conducting co-design workshops,
facilitating design sprints, and engaging users remotely.
- Experience synthesizing/analyzing data and research into useful
insights that inform and inspire strategic decisions and design
- Comfortable leading and performing research tasks externally
with customers as well as with internal teams like Marketing,
Sales, and Labs.
- Comfortable socializing, collaborating, and presenting research
work and findings to multiple teams and leaders, across the
- Ultimately, you are driven to be an influential partner in
helping Duo deliver on its vision to make security an easy and
trustworthy experience for all.
Duo is committed to cultivating and preserving a culture of
inclusion and connectedness. We are able to grow and learn better
together with a diverse team of employees. The collective sum of
the individual differences, life experiences, knowledge,
innovation, self-expression, and talent that our employees invest
in their work represents not only part of our culture, but our
reputation and Duo's achievement as well. In recruiting for our
team, we welcome the unique contributions that all potential
candidates can bring in terms of their education, opinions,
culture, ethnicity, race, gender identity and expression,
nationality, age, languages spoken, veteran status, religion,
disability, sexual orientation, and beliefs.
Why Cisco Secure
#WeAreCisco, where each person is unique. We bring our talents to
work as a team each day, helping power an inclusive future for all.
Get to know us!
We're global, we're adaptable, we're diverse, and our security
portfolio is as extensive as it is groundbreaking. Have you heard
of Threat, Detection & Response, Zero Trust by Duo, Common Services
Engineering, or Cloud & Network Security? Those are only a few of
our product teams! The only thing we're missing is YOU.
Join an enterprise security leader with a start-up culture,
committed to driving innovation and giving you the opportunity to
make an impact. We #InnovateToWin and we know we're better
together, that's why we're dedicated to inclusivity, collaboration,
and diversity in everything we do.
We're proud to be the Best Security Company in 2021 with the Best
Authentication Technology and the Best Small and Mid-Size
Enterprises Security Solution in 2022 by SC Media. Cisco Secure
continues to grow and evolve year after year with 100% of Fortune
100 Companies using our products, and we're excited to see the new
heights we'll reach with your passion for security, your customer
focus, and your desire to change things up!
What else can you expect? An ongoing investment in your
growth-that's why we offer many employee resource groups (called
Inclusive Communities), mentorship programs, and hundreds of
learning resources to consistently level up your skills and explore
your interests. Because when you succeed, we succeed!
"Cisco Secure offers an environment that combines innovative,
critically important, technology with some of the brightest, most
diverse set of people I've ever had the pleasure of working with."
- Chief of Staff, Engineering
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects
the projected hiring range for new hire salaries in U.S. locations.
For non-sales roles, the hiring ranges reflect base salary and do
not include bonuses, equity, or benefits. Hiring ranges for sales
positions include base and incentive target, and do not include
equity or benefits. Individual pay is determined by the candidate's
hiring location and additional factors, including but not limited
to skillset, experience, and relevant education, certifications or
training. Applicants may not be eligible for the full salary range
based on their U.S. hiring location. The recruiter can share more
details about compensation for the role in your location during the
Keywords: Cisco, Austin , Senior Design Researcher - Duo Security, Other , Austin, Texas
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