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Senior Design Researcher - Duo Security

Company: Cisco
Location: Austin
Posted on: January 24, 2023

Job Description:

Duo Security, now part of Cisco, is the leading multi-factor authentication (MFA) and secure access, provider.

Duo + Cisco = Disco

With the Most Loved Company in Security and the global leader in network technology joining forces, there are more exciting opportunities than ever to be at the forefront of securing the cloud.

Our mission is simple: democratize security by making it easy and effective for everyone. We're transforming security from the ground up by solving the world's most pressing geopolitical challenge - safe, secure information access. We engineer our business to enable our customers to easily address their ever-evolving security challenges.

We believe that impactful work is rewarding work and that our team is at its best when everyone feels empowered to bring their whole self to work. We learn together by hiring for cultural contribution, not a cultural fit, and recognize that diversity in background and thought is essential to building high-impact teams.

We invest in growth and learning opportunities and encourage our people to never stop learning. We foster collaboration and believe in being recognized (and rewarded!) for hard work. We have a healthy work-life balance. We're kinder than necessary.

Together we build for the future by designing simple solutions for complex problems. And that's why we're the most loved and trusted name in security.

About the team...

Design plays an integral role in Duo's mission to democratize security. Our Product Design, Design Research, and Design Enablement teams work alongside our engineering and product peers to build solutions that are easy, effective, trustworthy, and enduring. We place a high value on inclusivity, using and teaching design thinking principles to bring together diverse perspectives and skills. We have an audacious goal to make this the best place you will work. The products we design and build have real results for our customers because our customers are at the heart of everything that we do. We work directly with customers to build a deep understanding of their goals and context, and we explore and iterate on solutions together. Solving our customers' security challenges through our focus on simplicity and effectiveness is why we show up daily - and it's why you should too.

We need a Senior Design Researcher to help us drive design solutions. Does this sound like you?

  • You love understanding why people behave the way they do and help surface questions people didn't even know they had.
  • You are an experienced research professional with a passion for creative and dynamic insights that help teams understand why and how to build better experiences
  • You have a proven track record of leading research and translating it into the design.
  • You have the ability to employ a variety of research methods to collect rich data that enable product and design teams to make products our customers love.
  • You love working closely with Designers, Product Managers, and Engineers to define thoughtful research at all stages of the product life cycle.
  • You aspire to make meaningful improvements in the lives of individuals, teams, and companies who use our product every day to do their most important work.

    Skills you have...
    • Experience identifying key research questions and objectives in partnership with product, design, and engineering teams to define and deliver the research roadmap.
    • Experience in leading the process of defining research plans including methodology, timelines, participant screening, recruiting, and scheduling
    • Experience with a wide variety of qualitative research methodologies, such as: conducting one-on-one interviews and ethnographic-style fieldwork, moderating group conversations, running live prototyping sessions, conducting co-design workshops, facilitating design sprints, and engaging users remotely.
    • Experience synthesizing/analyzing data and research into useful insights that inform and inspire strategic decisions and design solutions.
    • Comfortable leading and performing research tasks externally with customers as well as with internal teams like Marketing, Sales, and Labs.
    • Comfortable socializing, collaborating, and presenting research work and findings to multiple teams and leaders, across the organization.
    • Ultimately, you are driven to be an influential partner in helping Duo deliver on its vision to make security an easy and trustworthy experience for all.

      Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duo's achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, gender identity and expression, nationality, age, languages spoken, veteran status, religion, disability, sexual orientation, and beliefs.

      Why Cisco Secure

      #WeAreCisco, where each person is unique. We bring our talents to work as a team each day, helping power an inclusive future for all. Get to know us!

      We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

      Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

      We're proud to be the Best Security Company in 2021 with the Best Authentication Technology and the Best Small and Mid-Size Enterprises Security Solution in 2022 by SC Media. Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!

      What else can you expect? An ongoing investment in your growth-that's why we offer many employee resource groups (called Inclusive Communities), mentorship programs, and hundreds of learning resources to consistently level up your skills and explore your interests. Because when you succeed, we succeed!

      "Cisco Secure offers an environment that combines innovative, critically important, technology with some of the brightest, most diverse set of people I've ever had the pleasure of working with." - Chief of Staff, Engineering

      #CiscoSecureDesignFY23

      Message to applicants applying to work in the U.S.:
      When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

Keywords: Cisco, Austin , Senior Design Researcher - Duo Security, Other , Austin, Texas

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