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Program Associate

Company: Texas Health Action
Location: Austin
Posted on: January 24, 2023

Job Description:

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinics, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: THA is seeking a Program Associate to support our Kind Clinic Patient Support Services team. The PA will report to the Advocacy Program Manager and will utilize excellent attention to detail, communication skills, and time management to provide administrative support to the department. As a full-time, non-exempt position requiring 40 hours a week, this position will be office-based with work-from-home flexibility with manager approval. May require some weekend hours on occasion.What you would do:

  • Assist in collecting, completing, and uploading of Patient Assistance Applications and Ryan White eligibility documents
  • Review and maintain grant program data, enter data into TCT database on timely and routine basis
  • Maintain current knowledge of program regulations and procedures, including grant requirements
  • Identify and communicate data quality issues in multiple databases and assist with corrections and/or follow-up.
  • Monitors and documents grant performance and preparation of reports for staff, committees, and board, using agency regulation and guidelines
  • Monitor, control, and prepare data for submission to grant funders or by request from program manager(s)
  • Assist in yearly audits and semiannual reporting as required by grant funders
  • Maintain a system of confidentiality according to clinics policies and procedures and HIPAA guidelines
  • Assist in the tracking of project finances, invoices, receipts, purchasing, and other program and/or grant expenditures
  • Support goals related to training, continuing education, and travel requisitions for the department
  • Assist program managers with other administrative and clerical office tasks as required
  • Performs related duties as requiredCompensationBased on job duties and requirements, this associate position is placed in salary band 38, with an hourly pay range of $17.50 to $18.90. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.How you describe your skills:
    • You like numbers, statistics, facts, and figures
    • You have an eye for detail
    • You love what you do
    • You value great benefits and a mission driven work culture
    • Listening is one of your key strengths.
    • You are also able to manage highly confidential information and situations with the utmost discretion
    • You are the model of the organizations values and people can readily point to you as an example of how to be
    • You like to plan, but you are ok with plans changing and can effectively help others manage change
    • Excellent verbal and written communication skills
    • You consistently meet or beat deadlines in a fast-paced, quickly changing environment
    • You are able to organize daily workload by priorities
    • You are adaptable and able to manage change
    • You have great attention to detail while able to see the bigger picture
    • You have a passion and connection to the communities we serve
    • You understand when it is prudent to seek outside expertise
    • Your friends describe your personality as positively contagious
    • You balance People and Process
    • You have the ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
    • You have the ability to lift and carry up to 25 pounds on a regular basisRequirementsYour previous work life, experience and education include:
      • High school diploma or GED
      • Proficiency in Microsoft Office
      • Knowledge of computer technology and terminology
      • At least 1 year of administrative, program and support experience, preferably in grantmaking, nonprofit, government or related institutions
      • At least 1 year of previous experience in data entry
      • Experience working successfully with ethnic, racial, economic, and sexually diverse populations.Your previous work life and education ideally would include:
        • Bachelors degree
        • Familiarity with Electronic Medical Record systems
        • Excellent oral and written and communication skills, including grammar, spelling, punctuation, and ability to write clear and professional letters, reports, memos, agendas, minutes, and other business documents
        • Experience and comfort in discussing issues related to substance use, harm reduction, homelessness, mental health, gender care and LGBTQ communities
        • Ability to work harmoniously with diverse groups of individuals
        • Experience working with an ethnically, culturally and racially diverse work staff
        • Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment
        • Bilingual (English/Spanish) ability strongly preferred
        • All of the above alongside a sense of humor and passion for our mission will ensure you the superstar status you probably deserve.Benefits
          • Health Care Plan (Medical, Dental & Vision)
          • Retirement Plan (403b)
          • Life Insurance (Basic, Voluntary & AD&D)
          • Paid Time Off (Vacation, Sick & Holidays)
          • Disability (Short Term & Long Term)
          • Training & Development

Keywords: Texas Health Action, Austin , Program Associate, Other , Austin, Texas

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