Interactive Video Operations (IVO) Tier 4 - System Engineer III (Hybrid)

Company: Careerbuilder-US
Location: Austin
Posted on: November 27, 2022

Job Description:

** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **JOB SCOPEThe Interactive Video Operations (IVO) Tier 4 team is responsible for the daily maintenance and operational tasks required to deliver best quality video experiences to our customers all the time.The IVO Tier 4 System Engineer III (SE III) is a mid-level technical position focusing on independent execution of day-day operational tasks required to ensure overall system performance and metrics exceed objectives. The SE III will have direct responsibilities and accountability for quickly identifying service impairments and ensuring appropriate actions are taken to repair immediately. They will have direct accountability for end-end service performance for specific markets and / or regionally. Focus will include post mitigation activities including determining and documenting lessons learned, additional surveillance opportunities and outage prevention. Additionally, the SE III will have responsibilities for the development, distribution, training and execution of methods of procedure to ensure accurate deployment of standard system changes during approved maintenance windows.The role is targeted toward candidates with a positive, professional attitude and a demonstrated desire and aptitude toward continuously developing personal technical skillsets as well as those of others. The SE III will shadow a more senior level engineer to develop personal technical skillsets but will also begin to mentor less experienced engineers. Completion of technical certifications and promotion to System Engineer IV is expected within 18-36 months.DUTIES AND RESPONSBILITIES --- Execute daily system health checks, document results, take necessary actions to remediate and escalation of any persistent system impairments--- Active surveillance of system performance tools, independently take actions to remediate detected impairments and escalation of any persistent system impairments--- Ticket tracking, documentation and closure--- Tracking, processing and remediation of failed hardware components--- Active leadership during outage bridges and independent actions to perform initial and more advanced technical troubleshooting, isolation, mitigation actions and required escalations if needed--- Development of method, distribution, training and execution of methods of procedure (MOP) to ensure accurate deployment of required system changes during approved scheduled maintenance windows--- Active engagement and focus on developing technical skillsets including:--- IP and networking fundamentals--- Redhat and Linux operating systems and Command Line Interface (CLI)--- Storage technologies and management--- Fundamentals of Cloud technologies--- Use of scripting for automationsBASIC / MINIMUM QUALIFICATIONS --- Bachelor's degree in Computer Science, Engineering or related field, and/or equivalent work experience--- Minimum four (4) years working experience with computer system administration--- Minimum two (2) years working experience with session-based video technologies or Advanced degree in Computer Science, Information Systems or Electrical EngineeringREQUIRED QUALIFICATIONS --- Positive, professional attitude and a demonstrated desire and aptitude to continuously develop personal technical skillsets and those of others--- Demonstrated understanding and working experience with some or all of the Microsoft Suite (Excel, PowerPoint, Word, Visio, etc---)PREFERRED QUALIFICATIONS--- Basic understanding and experience with writing and executing scripts--- Understanding and / or working experience with data#LI-AK#LI-HYBRID ISY350-VIDEO 323678-4 323678BR

Keywords: Careerbuilder-US, Austin , Interactive Video Operations (IVO) Tier 4 - System Engineer III (Hybrid), Other , Austin, Texas