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Jr. Assistant Community Manager (Bilingual)

Company: Roberts Communities & Resorts
Location: Austin
Posted on: November 26, 2022

Job Description:

Description:About UsAs an owner and operator of family communities for generations, Roberts Communities has become industry leader in delivering quality, affordable homes in safe, private communities for everyday families and retirees. With a track record of over 40 years, founder R.C. Roberts created a unique portfolio and today, these manufactured home communities, and award-winning RV resorts continue to grow across Alabama, Arizona, California, Colorado, Texas, and Utah. Now under second generation, Scott Roberts, the Roberts company continues to create exceptional places where people come to unwind during seasonal RV vacations and live the dream at year-round destinations in attainable and beautiful manufactured homes. Roberts Communities & Resorts are all about exceeding our visitor's and resident's expectations with proficiency, generosity and always a sense of belonging, and we place the same values on our team members. Find out more at and .Job SummaryAs a Jr. Assistant Community Manager, you'll be responsible for supporting the Community. Provide Epic Customer Service and the first line of customer communications. The Jr. Assistant Community Manager is also responsible for assisting with the planning and coordinating community events and activities. Resident relations are one of the priorities for this position. Ensuring a positive atmosphere and responsive service for the residents of your community. Supports Community managers and employees through a variety of tasks related to organization and communication.Essential Duties and ResponsibilitiesThe essential functions include, but are not limited to, the following:Ensure residents receive epic customer serviceMust become well educated on Community Lease Agreement, Lease Addendum, Addendums, and Community Rules and RegulationsAssist management team in preparing and distributes resident and community communications (i.e. monthly statements, rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, leases including addendums and rules, as well as lease renewals / rent increase notices)Perform administrative functions including answering phones, typing, copying, faxing and filingComplete and maintain community records, reports and resident filesPrepare documents for scanning. Compile scanned documents into a logical folder organization. Scan, verify, and upload of documents into the database and resident accountsCollect and post resident deposits, process fees, rents, inspections and other fees and record in the proper accounts and issue receiptsMake Collection calls for delinquent paymentsAssist in processing move-ins / move-outsAssist in processing Security Deposit returnsAssist in the process and paperwork of residents transferring home ownershipPrepare resident leases and schedules appointmentsAssist prospective residents with the application processPlan resident relation events and activitiesWhen necessary forward Customer Service requests to the proper managerCover the reception desk when required (if applicable)This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.To apply, please visit our career page at: Requirements:Minimum Qualifications (Knowledge, Skills, and Abilities) High School diploma or GEDMinimum 1 year of property management experienceStrong customer service skillsProfessional phone presence when talking to customersStrong verbal and written communication and interpersonal skillsAbility to fluently read, write and speak English and SpanishAbility to work well independent and on a teamExcellent time management skills and ability to multi-task and prioritize workAttention to detail and problem-solving skillsValid Driver's License and good driving recordExperience with MS OfficePhysical Demands and Work EnvironmentPhysical Activities: Constantly sit, reach with hands/arms, and talk/hear. Frequently stand, walk, and use hands.Lifting Requirements: Up to 50 lbsEnvironment Conditions: Temperature Changes and Extreme HeatThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.Company BenefitsMedical, Dental, and VisionVoluntary STD, LTD, and LifeVoluntary Accidental and Critical IllnessPTO and 10 Paid Holidays401(k)Equal Employment OpportunityEqual Employment Opportunity has been and will continue to be a fundamental principle at Roberts Communities & Resorts, where employment is based upon qualifications without discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, and disability as defined by the Americans with Disabilities Act, or any other protected characteristics as established by law. At Roberts Communities & Resorts, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Keywords: Roberts Communities & Resorts, Austin , Jr. Assistant Community Manager (Bilingual), Other , Austin, Texas

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