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Customer Care Coordinator

Company: Tarrytown Expocare Pharmacy
Location: Austin
Posted on: November 25, 2022

Job Description:

*Customer Care Coordinator*

*Tarrytown Expocare Pharmacy* - We are a long-term care pharmacy that provides specialized care for individuals with intellectual and developmental disabilities throughout the United States. We originated as part of an independent retail pharmacy, Tarrytown Pharmacy, which has been serving the local community since 1941. Through our dedication to provide excellence to our customers, we have grown from a small independent pharmacy to a multi-state long-term care pharmacy solution. If you are hardworking, dedicated and looking for a change in your career, we may have an opportunity for you!

*We are proud to offer: *

* Competitive compensation
* Comprehensive healthcare benefits
* 401(k) retirement plan with 4% company match
* Paid time off
* Paid Holidays
* No nights or weekends!
* An awesome work environment
* Opportunities to advance and grow your career
* And More!

*Customer Care Coordinator Duties and Responsibilities: *

* Conduct intake assessment and expedite customer inquiries to appropriate team members.
* Manage incoming phone calls and emails
* Identify and assess customers needs to achieve overall customer satisfaction
* Responding promptly to customer inquiries
* Provide feedback on the efficiency of the customer service process
* Acknowledging and resolving customer issues
* Data entry and critical thinking research as required to troubleshoot customer issues

*Required Skills/Abilities: *

* Minimum two years experience in retail, contact center, pharmacy or provider's office in a customer support role
* Excellent verbal and written communication skills
* Ability to multitask and prioritize responsibilities
* Positive personality who easily builds rapport through the phone/email
* Ability to function well in a high-paced and at times stressful environment
* Proficient with Microsoft Office Suite or related software
* Ability to be a change agent in an evolving environment

*Physical Requirements: *

* Must be able to withstand long hours of computer screen time and phone conversations

*Job Type: *Full-time, (40 hours a week, Monday - Friday, 8 hour shift between 8am-6pm)

*Compensation: *based on experience

* $15-$18 per hour

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Parental leave
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* No nights

Ability to commute/relocate:
* Austin, TX 78757: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Tarrytown Expocare Pharmacy, Austin , Customer Care Coordinator, Other , Austin, Texas

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