Customer Support Representative
Posted on: November 25, 2022
Purpose of JobLet's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do it.
Come be a part of what makes us so special!
It is all about learning and growing.
Our Insurance Customer Service role may be a new career for you.
There's a lot to learn. Our comprehensive, fully paid training
program includes all training materials, class discussions,
hands-on training, e-learning modules, and the instructor led
guidance will help you to support our membership independently. We
also pay for all licensing costs!
In this role, you'll learn about and support our Noblr product, a
smart app-powered car insurance that empowers members to
personalize their monthly car insurance rates using their
smartphones. Our members log their trips with the Noblr app, get
driving insights that help them continuously improve, and earn
rewards for responsible driving.Job RequirementsUSAA values a
culture that is highly collaborative, and we have found that a
hybrid work type helps employees gain the best of both worlds -
collaborating in-person in the office and working from home. The
actual onsite days are settled between each employee and the
employee's manager. Candidates are expected to live a commutable
distance from Austin, Texas.As an Insurance Customer Service
Representative, you will work within defined guidelines and
framework, to provide customer service, sales, and retention
activities for our Noblr auto insurance product. You will interact
with our members across multiple contact channels (i.e. inbound
phone calls, email, chat, social media, etc.) to provide adequate
coverage and advice to help ensure members' financial
- Identifies and handles existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for
- Facilitates the Property & Casualty (P&C) member experience
by answering inbound phone calls, emails, and/or other contacts
- Applies developing knowledge of personal lines' insurance to
assist members with foundational to moderately complex quotes,
binding new business, rating, policy, billing, payment,
underwriting, contract and coverage provisions, and premium changes
for insurance products and services. Responsible for the respective
trailing documents for all states.
- Identifies, assesses and understands member needs and
consistently provides complete and accurate advice and solutions,
including products and services. Provides thorough issue diagnosis
while minimizing transfers, escalations and call backs.
- Uses the tools and resources available to support members.
- Effectively operates in a contact center environment and
navigate multiple systems/programs while maintaining an engaging
member interaction that occurs across multiple channels.
- Required maintenance of Property & Casualty (P&C) license
and state registrations.Minimum Qualifications:
- High School Diploma or GED equivalent
- 1 year of customer service experience in insurance, financial
services and/or relevant direct customer service and/or sales
- Successfully acquire Property & Casualty (P&C) license and
state registrations within 90 days of hire
- Strong interpersonal and communication skills
- Ability to prioritize and multi-task, including navigating
through multiple business applications
- Successful completion of a job-related assessment may be
- Current active personal lines or property and casualty license
in your current state of residence/or state of hire
- US military service or military spouse
- Experience in a fast-paced contact center environment
- 6+ months experience frequently communicating (minimum 60
percent of the time) with customers by phone, e-mail, and/or face
to faceThe above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job.Compensation: USAA
has an effective process for assessing market data and establishing
ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market position. The
hiring range for this position is: $43,680.00 -
$44,680.00.Employees may be eligible for pay incentives based on
overall corporate and individual performance or at the discretion
of the USAA Board of Directors.Shift premium: Addressed on an
individual basis for applicable roles that are consistently
scheduled for non-core hours.Benefits: At USAA our employees enjoy
best-in-class benefits to support their physical, financial, and
emotional wellness. These benefits include comprehensive medical,
dental and vision plans, 401(k), pension, life insurance, parental
benefits, adoption assistance, paid time off program with paid
holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals.To see
details on our outstanding benefits, visit Relocation assistance is
not available for this position.USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Austin , Customer Support Representative, Other , Buda, Texas
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