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Call Center Customer Service Representative

Company: National Bank & Trust
Location: La Grange
Posted on: November 25, 2022

Job Description:

National Bank & Trust in La Grange is seeking a Call Center Customer Service Representative to join our family. Applicant must be a team player with excellent communication and customer service skills, bilingual a plus. Previous banking experience preferred, but not required. This not a remote position. Call Center hours will be 8am-5pm in the office.

Job Duties, Skills and Qualifications:

* _Take customer calls and provide accurate, satisfactory answers to their queries and concerns_
* _De-escalate situations involving dissatisfied customers, offering patient assistance and support_
* _Inform customers about the bank's products and services_
* _Guide callers through troubleshooting, navigating the banks website or using the products or services_
* _Review customer or client accounts, providing updates and information when necessary_
* _Collaborate with other call center professionals to improve customer service_
* _Reviewing maintenance reports for accuracy_
* _Processing incoming and outgoing wires_
* _Processing charged back checks and notifying customers_

_Skills and qualifications: _

* _Strong communication, both written and verbal_
* _Great active listening skills_
* _Exceptional interpersonal and rapport building skills_
* _A patient and empathetic attitude_
* _Strong time management and organizational skills_
* _Adaptability and flexibility_
* _Comfortable working in fast-paced environments_
* _Troubleshooting skills_
* _Computer literacy_
* _Phone skills_
* _Knowledge of NBT's products and/or services_

Job Type: Full-time

Pay: $12.00 - $14.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* La Grange, TX 78945: Reliably commute or planning to relocate before starting work (Preferred)

Education:
* High school or equivalent (Preferred)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: National Bank & Trust, Austin , Call Center Customer Service Representative, Other , La Grange, Texas

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