Field Generalist - Source System Integration

Company: ASML
Location: Austin
Posted on: September 22, 2022

Job Description:

Location Austin - TX, US Team Customer support Experience 3-7 years Degree Bachelor
Introduction to the job ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon. The CS US EUV Installs Generalist anticipates and solves problems from 1st or 2nd line support. The generalist builds the problem solving capacity within the group by upskilling local engineers. The generalist demonstrates ability to path find solutions which are outside the norm using knowledge from inside and outside the own domain, in order to support manufacturing and servicing ASML systems. This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. Role and responsibilities The EUV Install Generalist is expected to support assembly and qualification of the machine on site, according to procedure in a pre-defined sequence and support unexpected circumstances as they arise. Build, install and align components to a complete machine.
Install ASML equipment (NXE) at customer locations, including equipment with new features, pilot and proto systems.
Analyze applicability, accuracy and adherence to design specifications.
Recommend design changes or substitution of materials when appropriate.
Evaluate and diagnose problems and make appropriate repairs.
Work with coworkers and the customer in isolating and solving problems.
Answer customer questions and assist customers in a professional manner.
Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
Perform complex adjustments, perform upgrades, diagnose and solve problems with limited support.
Prepare written technical reports if required.
Education and experience Bachelor's Degree, preferably in Engineering or Sciences, or equivalent experience. 3+ years' experience working on EUV or 5 years industry experience with 3+ years working as a system expert within the semiconductor industry in an escalation support/management role (e.g. EIC). Skills Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems. To thrive in this job, you'll need the following skills: Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Diversity & Inclusion ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Other information Role within Office Responsibilities: Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
May require travel dependent on business needs.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. EOE AA M/F/Veteran/Disability Need to know more about applying for a job at ASML? Read our frequently asked questions.

Keywords: ASML, Austin , Field Generalist - Source System Integration, Other , Austin, Texas