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Patient Care Coordinator - Remote

Company: UnitedHealth Group
Location: Austin
Posted on: September 23, 2022

Job Description:

If you are located within the state of Arkansas, Georgia (Metro Atlanta area "ONLY"), -Kentucky, -Louisiana, -North Carolina, -Tennessee, -Texas OR -Ohio, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Energize your career with one of Healthcare's fastest growing companies. - -

You dream of a great career with a great company - where you can make an impact and help people. - We dream of giving you the opportunity to do just this. - And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. - We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 5 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Patient Care Coordinator is responsible for maintaining appropriate call coverage for Landmark Health's patient facing phone lines while also contributing to administrative tasks necessary to support the Landmark clinical model.

This position is full-time -Monday - Sunday -Business hours are 24 hrs./day. Employees are required to have flexibility to work any regularly scheduled shift. It may be necessary, given the business need, to work occasional overtime

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:


  • Provide superlative and empathetic telephonic customer service for Landmark patients
  • Actively listen and probe patients in a professional and timely manner to understand and evaluate patient's need, specifically whether the need is clinical or administrative
  • Warm-transfer calls to Landmark clinical staff for clinically escalated situations
  • Communicate and collaborate with members of the Landmark interdisciplinary team
  • Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
  • Document non-emergent patient interactions across Landmark's various communication methods
  • Manage the scheduling process for patients wanting to schedule new visits or reschedule existing ones
  • Ad hoc administrative tasks as assigned
  • Employees in the position can expect to be on the phone up to 90% of their work shift and complete other essential function on an as-needed basis
  • Shift hours are based upon 24 hour business needs and schedules can have varying hours including overnight


    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
    Required Qualifications:


    • High School Diploma / -GED (or higher)
    • 1+ years of healthcare background with medical terminology and familiarly of clinical issues
    • Experience with escalated customer service issue resolution
    • Experience with Microsoft Office including Microsoft Word and Microsoft Outlook (ability to create, copy, edit, send, and save documents and emails) and Microsoft Excel (manipulate data, move columns and rows, remove data, match data between spreadsheets)


      Preferred Qualifications:


      • Bachelor's Degree (or higher)
      • 2+ years in a call center environment; health care experiences
      • Typing speed of 40+ WPM
      • Experience with following triage protocol


        Telecommuting Requirements:


        • Reside within the state of Arkansas, Georgia (Metro Atlanta area only), -Kentucky, -Louisiana, -North Carolina, -Tennessee, -Texas OR -Ohio
        • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
        • Ability to keep all company sensitive documents secure (if applicable)
        • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service


          Soft Skills


          • Critical thinking skills


            UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

            Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

            Learn how Teresa, a Senior Quality Analyst, -works with -military veterans and ensures they receive the best benefits and experience possible. -

            Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

            UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

            Keywords: #RPO, #YELLOW

Keywords: UnitedHealth Group, Austin , Patient Care Coordinator - Remote, Other , Austin, Texas

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