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Program Supervisor II

Company: Texas State Job Bank
Location: Austin
Posted on: September 22, 2022

Job Description:

Job/Position DescriptionProgram Supervisor IIUnder the minimal supervision of the Lab Reporting Branch Manager, the Lab Reporting Group Manager performs complex supervisory program work and technical assistance for laboratory reporting and testing. Responsible for leading the day-to-day operations of Demographic and Test Entry Team; overall entry of demographics and data review of Newborn Screening, Texas Health Steps and Microbiology specimen and sample demographics totaling over 1.2 million per year. Consults with programs, providers, governing agencies and laboratory staff regarding program guidelines, policies, procedures, rules and monitors. Prepares statistical data reports regarding groupsand#146; effectiveness and other branch activities. Performs complex supervisory work, which includes but not limited to establishing goals/objectives, procedures, hiring, training, evaluating performance, planning, assigning and supervising the work of staff. Act as branch representative in manager absence. Supports the creation of a laboratory-wide safety culture by serving as a liaison to the Safety Office to ensure a healthy and safe workplace. Works under general supervision with moderate latitude for the use of initiative and independent judgment.Essential Job FunctionsEJF 1. (25%) Directs, reviews, and monitors demographic and test entry and quality assurance activities of the Lab Reporting Group. Directs the daily operations of clinical and microbiology test entry groups ensuring timely and accurate demographic entry and data review. Plans and assigns the work based on program needs and priority. Develop daily goals and objectives on daily data entry workload completetion provide appropriate feedback by evaluating the performance of each employee. Ensures staff strives daily to meet preset goals and deadlines set based on quantity, type and program needs. Informs Branch Manager of any delays in meeting deadlines. Continually assesses group performance, identifies gaps and develops solutions designed to fill gaps in group/branch performance.EJF 2. (25%) Performs all required Human Resource activities for assigned staff including but not limited to: coaching, resolving and documenting violation of work rules and performance issues. Provides staff direction, reviews performance data, conducts performance appraisals and trains frontline staff to promote employee development and leadership. Manages the group hiring/selection process, implements personnel disciplinary actions and approves time and leave. Provides direction and guidance to all staff to promote the development and growth of future leadership and ensure employee engagement. Makes recommendations concerning merits, administrative leave and promotion of staff.EJF 3. (15%) Consults with providers, DSHS/HHSC program to determine needs related to data entry and reporting, resolves complex problems or customer concerns. Providing resolutions according CAP, CLIA, FDA governing agencies and laboratory program guidelines policy and procedures. Informs Branch Manager of resolution. Participate in audits conducted yearly by regelatory agencies. Conducts special research for Healthcare Professionals as requested. Develops and maintains effective working relationships with internal/external partners and laboratory staff. Providing guidence on policy and proceures related to data entry and reporting, research errors, missing results and missing specimens. Oversees response to internal/external inquiries and assignments. Ensures an effective Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.

Keywords: Texas State Job Bank, Austin , Program Supervisor II, Other , Austin, Texas

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