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RCC Risk & Compliance Investigator

Company: Apple Inc.
Location: Austin
Posted on: August 7, 2022

Job Description:

At Apple, we believe that our customer's data should be safe and secure. We go to great lengths to protect customer personal information and are deeply committed to safeguarding their data. Building this safe and secure environment starts with you!The Retail Contact Center is looking for a Risk & Compliance Investigator. As a Risk & Compliance Investigator, you will be a part of a worldwide team that helps identify and mitigate the potential misuse of Apple tools while protecting our customers from internal fraud.You must be a creative self-starter with advanced research and pattern recognition skills. In this role, you will query and analyze data to identify trends, investigate reported incidents, and detect early warnings for risk attacks. You will improve the customer experience by identifying concerns and providing real-time feedback to multiple business partners.This role is located on our campus in Austin, TX Key Qualifications

  • Minimum 1-3 Years experience with the Apple Online Store
  • Strong SAP Skills
  • Must be well versed in Apple process
  • Experienced at spreadsheet analysis
  • Intermediate/Advanced Excel skills required
  • Ability to work independently
  • Strong analysis and problem solving skills
  • Exceptional written and verbal communication skills
  • Exemplary work ethic with a high degree of flexibility
  • Detail-oriented self-starter
  • Outstanding follow through and organizational ability
  • SQL and/or Python experience a plus
  • Tableau experience is a plus
  • Fluency in English required, additional language skills a plus. Description As a Risk & Compliance Investigator you will:Investigate leads generated through business escalations or suspicious behavior reporting.Provide highly accurate reporting and analyze large data sets, contributing to Apple's customer protection efforts.Performing and developing strategic reporting to help support business goals.Producing data analysis to impact business initiatives and goals.Engaging in business initiatives to ensure that the impact of changes will be measurableFind opportunities for innovation to enhance customer experience and reduction of fraud-dollars lost.Identify ways to mitigate misuse of internal tools and protect our customer PII.Reporting trends to fellow investigators and key business partners.Reporting escalation trends to management.Assisting partner groups with data requests.

Keywords: Apple Inc., Austin , RCC Risk & Compliance Investigator, Other , Austin, Texas

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