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System Support Specialist

Company: Integral Care
Location: Austin
Posted on: August 7, 2022

Job Description:

Job Number: 22-382-11691Job Summary: This position supports the program operations and information needs of Integral Care by assisting with the implementation and ongoing maintenance of the electronic medical record software and other designated software applications. The primary function of this position is to provide training, assist staff with moderately complex user setup, and trouble shoot to resolve software functionality issues. This includes resolution of duplicate charts, reporting data to the State's CARE and CMBHS systems, assisting front-line users through Help Desk calls and e-mails, testing software promotions and enhancements, creating and maintaining user guides, and participating in and leading workgroups and meetings. These tasks are performed under a general level of supervision and require the use of initiative, sound judgement and effective written and verbal communication skills.Education:Required:

  • Bachelor's degree in Business or Computer related area of study.Preferred:
    • Master's degree in Business or Computer related area of study.Licenses:Required:
      • Current and valid Driver's License and a clean driving record.Experience:Preferred:
        • Knowledge of Electronic Health Record systems.
        • Worked in a medical environment, especially behavioral health.
        • Customer service, supporting non-technical staff with technical issues.
        • Worked with the State of Texas' CARE and CMBHS systems.Hours: Full-Time; Monday - Friday, 8:00 am-5:00 pm.Salary: $59,473 annually.Sign-on incentive: Integral Care looking to grow our teams with talented and caring people just like you. Currently, we are offering a $2,000 sign-on incentive for all newly hired employees! All newly hired employees will receive $1,000 on their first paycheck and $1,000 on the paycheck following their six-month anniversary.Why join us: Integral Care has proudly served Travis County residents for the past 50 years. As the largest provider of behavioral health services in Travis County, we are dedicated to improving the lives of adults and children living with mental illness, substance use disorder and intellectual and developmental disabilities. By joining our team, you will find rewarding work every day alongside people who have as much compassion as you. Join us and together we can help improve the quality of life for the people we serve. Imagine your career at Integral Care!Employee Benefits:
          • Medical, Dental and Vision insurance
          • Generous vacation/holiday/sick leave
          • Life and Short-term/Long-term Disability Insurance
          • Employee Assistance Program (EAP)
            • 403(b) retirement account
            • 401(a) employer contribution retirement account
            • Gold's gym membership discount
            • Mileage reimbursementIntegral Care strives to maintain a diverse workforce. We encourage all to apply, including those who have knowledge and/or experience working with underserved populations, including Asian and Pacific Islander, Black/African American, Hispanic/Latino, and LGBTQA communities.All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.For specific positions, additional compensation may be available to those who are bilingual in both English and one of the following languages: Spanish, Chinese, Vietnamese, Korean, or Burmese. (PM16)

Keywords: Integral Care, Austin , System Support Specialist, Other , Austin, Texas

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