Data Scientist - AppleCare Business Insights
Company: Apple
Location: Dale
Posted on: August 7, 2022
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Job Description:
Summary Posted: Jul 1, 2022 Weekly Hours: 40 Role
Number:200394551 Imagine what you could do here. At Apple, new
ideas have a way of becoming extraordinary products, services, and
customer experiences very quickly. Bring passion and dedication to
your job and there's no telling what you could accomplish! The
people here at Apple don't just create products - they create the
kind of wonder that's revolutionized entire industries. It's the
diversity of those people and their ideas that inspires the
innovation that runs through everything we do, from amazing
technology to industry-leading environmental efforts. Join Apple,
and help us leave the world better than we found it. AppleCare
Business Insights team is seeking a Data Scientist who will help
define, execute, and identify insights that influence new
strategies for supporting the customer journey feedback loop. You
will also be a hands-on, passionate and deep specialist with
analytics tools. Experience with advanced machine learning or
statistics, experience working with BI tools and a keen analytical
mind are key for success in this fast-paced environment. Key
Qualifications Industry experience in a Data Science role, in the
areas of Data Mining, Machine Learning, Statistics and BI
Visualizations. Strong experience in customer support, preferably
in the area of product feedback. Exposure in defining critical
metrics for a customer support business. High level proficiency
with R, Python, Tableau and SQL. Knowledge of statistical methods
including Logistic Regression, Multiple Linear Regression, Factor
Analysis, Structural Equation Modeling, ANOVA (Design of
Experiments), Time Series Methods etc. Knowledge of Machine
Learning algorithms like: SVM, Neural Nets, Random Forest, K-means
clustering, K nearest neighbor, Association Rule Learning etc.
Expertise with Text Mining methods is especially desired.
Familiarity with database modeling and data warehousing principles
with a solid understanding of SQL. Ability to synthesize data from
multiple sources for a deep understanding of opportunities. Deep
business thinking skills, with the ability to answer business
questions, with quantitative and qualitative analysis. Excellent
interpersonal, written, and verbal communication skills. Ability to
work independently and make key decisions on projects Description
Analyzing and evaluating the performance of key business metrics
for customer journey. This would include mining data from various
BI systems, analyzing implications and providing thoughtful
analysis to the organization. Analyze large datasets to glean
actionable insights and present results of analysis to team and
leadership across Apple. Thinking deeply about ways to support new
programs while improving the accuracy of our product issue
classifications, ensuring data integrity, and scaling the team's
analytical capabilities. Education & Experience MS or BS in a
quantitative field (Statistics, Computer Science, Ops Research,
etc.) Additional Requirements
PDN-96ebe44b-a9bb-4aa0-b945-ffd9eb2ff8d1
Keywords: Apple, Austin , Data Scientist - AppleCare Business Insights, Other , Dale, Texas
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