Head of Fiduciary Operations
Company: Marsh and McLennan
Location: Austin
Posted on: August 7, 2022
Job Description:
Marsh is hiring for a Head of Fiduciary Operations for our North
American Region.What you can expect:
- Delivering the target operating model for Fiduciary operations
including People, Process and Location design
- Performance management of full time employees including
facilitation of annual performance review, bonus and goal/objective
setting
- Work with Business leaders to drive improvements to Process
resulting in improved KPI s with a focus on client service
- Accountability for management of core Fiduciary KPIs - Time to
Invoice (TTI) and Days Receivables Outstanding (DRO)
- Understand and manage DRO levers to deliver a sustained
improvement in regions DRO
- Responsibility and oversight of Credit Control and Invoicing
activities within region
- Collaborate with partners in Controllership and Finance to
ensure all necessary Financial & Regulatory controls are adhered
to
- Work with colleagues across Global Fiduciary Operations to
transform the function driving best practice, focused on both
Client & Business outcomes
- Analyze and deliver focused management information to Global
stakeholders when required
- Oversee consolidation/enhancements to existing technology and
explore new solutionsWhat s in it for you?
- Applying your unique solutions to the evolving needs of both
internal and external clients
- Opportunity to engage with other areas of Marsh to understand
the full scope of the business process
- Competitive pay, generous benefits, employer matching and
contribution to 401k.
- Generous paid time off, sick time, paid holidays, and one
volunteer day per year.What you need to have:
- Good understanding of operational excellence with the ability
to coach colleagues to implement strategies and manage change
- Experience of leading a large scale Fiduciary or Customer
Accounts operation, with a good understanding of the work
- Experience of leading and driving transformation / change at
scale and pace - for the next 2 years there will be a strong
Transformation focus to this role
- Experience of leading virtual teams, across onshore & offshore
locations
- Experience working in a Regulated environment
- Ability to build and manage strong relationships with internal
stakeholders throughout all levels and functions of the
organization
- Strong leader with effective communication and influencing
skills
- Strong analytical skills
- Quantitative, fact-based approach to decision making
- Demonstrated financial acumen and commercial mindset
- Excellent verbal and written communication skillsWhat makes you
stand out:
- Team player, evidence of working collaboratively
- Evidence of being somebody who can innovate and drive ongoing
improvements to the operation
- Good working knowledge and/or an accounting qualification would
be an assetMarsh is the world s leading insurance broker and risk
adviser. With over 35,000 colleagues operating in more than 130
countries, Marsh serves commercial and individual clients with data
driven risk solutions and advisory services. Marsh is a business of
Marsh & McLennan Companies (NYSE: MMC), the leading global
professional services firm in the areas of risk, strategy and
people. With annual revenue approaching US $17 billion and 76,000
colleagues worldwide, MMC helps clients navigate an increasingly
dynamic and complex environment through four market-leading
Keywords: Marsh and McLennan, Austin , Head of Fiduciary Operations, Other , Austin, Texas
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