Patient Services Advocate - Full-Time - Taylor
Company: FastMed
Location: Taylor
Posted on: August 6, 2022
Job Description:
Job DescriptionAre you looking to join a mission-driven,
values-oriented healthcare organization that is setting a new
standard for patient centricity in the Urgent Care space? Then come
join us at FastMed-CareSpot-MedPost.For the past 20 years FastMed
has served as the front door of healthcare for our communities
while continuing to expand our national footprint. Our mission is
to provide patients with the best end-to-end healthcare experience
in terms of quality, accessibility, affordability, and compassion.
What sets us apart is our Compassionate Hospitality philosophy,
which blends the compassion of healthcare with the best-in-class
standards of hospitality. POSITION SUMMARYWhat you'll be doing: We
are hiring a Patient Services Advocate to help us in creating the
ultimate patient experience upon entrance to a FastMed clinic,
providing exemplary customer service from check-in to check-out.
This includes:
- Greeting patients upon arrival and promptly answering incoming
calls, gathering information to determine callers' needs and
provide resolutions
- Guiding patient in registration processes, including
verification of insurance
- Utilizing patient queuing process to ensure that patients and
families are well informed of waiting times and to provide the most
efficient visit possible
- Assisting with patient feedback collection
- Accurately recording charges and payments to support patient
billing, and preparing the daily deposit & reconciliation logWhat
you'll bring to the table: A high school diploma or equivalent,
excellent organizational & interpersonal communication skills, the
ability to remain calm and supportive towards our patients in busy
or stressful situations, and preferably two years' experience in a
medical front office or customer service setting. Bonus points if
you have medical/insurance billing knowledge. Why you'll love
working with us: FastMed believes in taking care of our team
members as effectively as our team members take care of our
patients. As a part of our team you'll have access to several
benefits, including but not limited to:
- Competitive pay with quarterly incentive plan
- Generous paid vacation & sick time that starts accruing on your
first day with us
- Medical, dental, vision, and other wellness benefits
- 401(k) with company matchBy joining our team you will also have
the opportunity to be a key contributor to our culture. This is the
environment we create to engage with our patients and each other,
and it is key to our mutual success. Our culture is best
exemplified by our STAT values:Service: Our ultimate calling is to
provide superior service to our patients, and to support our
patient-facing team members in their quest to do this.Teamwork: We
work collaboratively to achieve our common goals, as achieving them
is dependent upon a sustained collective effort.Accountability: We
perform the jobs that are assigned to us to the best of our
abilities and in a manner that is consistent with the highest level
of personal integrity.Transparency: We acknowledge our shortcomings
immediately so that we can find new solutions that continuously
improve the quality of the service we provide.A few
requirements:Minimum two years' experience in customer service and
medical front office setting is preferredAPPLY TODAY and join us as
we seek to accomplish our mission and live our values in every
patient interaction!
Keywords: FastMed, Austin , Patient Services Advocate - Full-Time - Taylor, Other , Taylor, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...