DPS - IT - Network Support Specialist III (In-Car)
Company: CAPPS
Location: Austin
Posted on: August 6, 2022
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Job Description:
Job Description**JOB DESCRIPTION EXPERIENCE HAS BEEN
UPDATED**APPLICANTS THAT HAVE PREVIOUSLY APPLIED DO NOT NEED TO
REAPPLY*****CANDIDATE MUST BE ABLE TO WORK:8 HOURS DAY ROTATION
SHIFTMONDAY -FRIDAY9:00 AM TO 6:00 PMOR10 HOURS DAY ROTATION
SHIIFTWEDNESDAY -SATURDAY 7:00 AM TO 6:00 PM.BOTH WILL INCLUDE
WORKING AFTER-HOUR, HOLIDAY, OR WEEKEND HOURS IF NEEDED***PLEASE
NOTE: All applications must contain complete job histories, which
includes job title, dates of employment, name of employer,
supervisor's name and phone number and a description of duties
performed. If this information is not submitted, your application
may be rejected because it is incomplete. Resumes do not take the
place of this required information.SUBMITTED THROUGH WORK IN TEXAS:
Work In Texas (WIT) applicants must complete the supplemental
questions to be considered for the posting. In order to complete
the supplemental questions please go to CAPPS Recruit to register
or login and access your profile. Go to CAPPS Recruit to Sign In
https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enGENERAL
DESCRIPTION: Perform complex (journey-level) professional and
technical work analyzing and improving various Departmental
components and assisting technicians with highly complex automated
systems in Wide Area Networks (WANs), Local Area Networks (LAN),
Metropolitan Area Networks (MAN), and in car CAD systems.Work
involves supporting disaster recovery and response, mobile command
support and response, server maintenance. Provide support to
multiple operating systems, software, and Vehicle Mobile Networking
Wireless technology. May train others. Work under general
supervision, with moderate latitude for the use of initiative and
independent judgment.The following Military Occupational Specialty
codes are generally applicable to this position. Applicants must
fully complete the summary of experience to determine if minimum
qualifications are met. 25B, 25N, 255A, 255N, 255Z, 53A, 642X,742X,
26, 030, 0612, 0651, 0605, 0650, 3D0X2, 3D1X1, 17DX.ESSENTIAL
DUTIES:1. Analyze and determine feasibility of applying complex
network systems; document and recommend systems incorporated in
WAN, MAN, LAN or host-integrated configurations to provide the most
cost-effective solutions for those components' business areas.2.
Provide maintenance support to Vehicle Wireless Mobile Network
technology. Support the configuration, installation, and updates
needed to maintain In Car software applications developed for
communications and Texas Highway Patrol.3. Train and assist IT
staff in the use of complex applications and procedures.4. Receive,
install, identify, test, and document receipt and configurations of
hardware, network, and software products in field offices, and
assist others in large installations.5. Troubleshoot and assist
with the maintenance of tape drives, virtual hardware, recorders,
SQL servers, monitors, printers, Ethernet switches, routers, hubs,
telephony equipment, and other needed peripherals; diagnose,
troubleshoot,and resolve operating problems.6. Develop training
modules and materials, and present individual and/or group training
sessions to users.7. Maintain current knowledge of standards and
procedures for PC utilization to keep users informed of factors
applicable to their operations.8. Audit systems for unlicensed
software.9. Conduct cost analysis and prepare purchase memoranda
and budget recommendations relating to Department hardware and
software operations.10. Respond to District Disaster Centers, State
Operation Centers, and disaster events as needed.11. Attend work
regularly and observe approved work hours in accordance with agency
leave and attendance policies.12. Perform other duties as
assigned.Qualifications:GENERAL QUALIFICATIONS and
REQUIREMENTSEducation - Graduation from an accredited four-year
college or university with a major in Computer Science,Processing,
or a related field is required.Experience - Minimum oftwo (2)
years' experience involving the support of hardware and software
configurations in a networked environment, including work
experience in resolution for wireless networking management
technology is preferred.Substitution Note: Additional work
experience of the type described or other related education may be
substituted for one another on a year-for-year basis.Licensure
and/or Certification - Must possess a valid driver license from
state of residence. TLETS certification with TCIC/TLETS mobile are
required certifications every two (2) years.Regulatory knowledge -
Working knowledge of, or the ability to rapidly assimilate
information related to TXDPS, State and Federal regulations,
legislation, guidelines, policies and procedures.Interpersonal
Skills - Must demonstrate an ability to exercise poise, tact,
diplomacy and an ability to establish and maintain positive,
working/professional relationships with internal/external
customers.Organizational and Prioritization Skills - Must be
organized, flexible, and able to effectively prioritize in a
multi-demand and constantly changing environment; able to meet
multiple and sometimes conflicting deadlines without sacrificing
accuracy, timeliness or professionalism.Presentation/Communication
Skills - Must be able to construct and deliver clear, concise, and
professional presentations to a variety of audiences and/or
individuals.Research and Comprehension - Must demonstrate ability
to quickly and efficiently access relevant information, and be able
to utilize and/or present research and conclusions in a clear and
concise manner.Analytical Reasoning/Attention to Detail - Must
demonstrate an ability to examine data/information, discern
variations/similarities, and be able identify trends, relationships
and causal factors, as well as grasp issues, draw accurate
conclusions, and solve problems.Technology
(computers/hardware/software/operating systems) - Preferred
knowledge of hardware and software designed for WAN connectivity
and of WAN, LAN and MAN configurations and communications
requirements; installation and configuration of hardware devices
utilized in interconnectivity of LANs and networks, personal
computers and peripheral devices; mobile wireless networking
technology; disaster recovery processes; business practices and
procedures involving processing, retention and manipulation of
large volumes of data and of the capabilities and limitations of
personal computers; operating characteristics and procedures of
operating systems (DOS, UNIX, OS/2, Windows); and of hardware and
software diagnostic and corrective tools for use on personal
computers and LAN servers. Skilled in a broad understanding of
cloud technology to include maintaing secure virtual environments,
migrate information and services into the cloud, managing cloud
environments in accordance with department security guidelines, and
supporting cloud-based applications.Confidentiality and Protected
Information - Must demonstrate an ability to responsibly handle
sensitive and confidential information and situations, and adhere
to applicable laws/statutes/policies related to access, maintenance
and dissemination of information.Safety - Must be able to work in
safe manner at all times, avoiding shortcuts that have potential
adverse results/risks, and must be able to comply with safety
standards and best practices.Travel and/or Schedule - Availability
for after-hour, weekend, on-call and shift work is required in
order to provide twenty-four (24) hour support to vehicle mobile
networks.PHYSICAL and/or ENVIRONMENTAL DEMANDS:The physical and
environmental demands described here are representative of those
encountered and/or necessary for the employee to successfully
perform the essential functions of this job; reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Environment: Office, Outdoors,
Vehicle; Ambulatory skills, e.g. stand, walk, sit, climb, balance,
stoop, kneel, and crouch; Hand-eye coordination and arm/hand/finger
dexterity; Ability to speak, hear, smell, and exercise visual
acuity; Ability to transfer weights of fifty (50) pounds
anticipated for this position; Driving requirements: Moderate
frequency (forty [40%]). Travel - 20%State of Texas Benefits and
Retirement Information: https://www.ers.texas.gov/A DPS employee
who is selected for a position in the same salary group and state
title as their current position will be transferred with no salary
change.A DPS employee who is selected for a position in their
current salary group with a new state title may receive an increase
of no more than 3.4% over their current salary regardless of posted
salary.Salary is contingent upon qualifications and is subject to
salary administration and budgetary restrictions.DUE TO THE HIGH
VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY
CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.State of Texas
retirees may be rehired for full-time, non-commissioned positions
only under very specific circumstances.
Keywords: CAPPS, Austin , DPS - IT - Network Support Specialist III (In-Car), Other , Austin, Texas
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