Content Strategist (Remote or Hybrid - Austin, TX)

Company: Stamps.com
Location: Austin
Posted on: August 6, 2022

Job Description:

Who We Are

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.

Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe.

And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Auctane's Values

The Customer is our mission.

Our company was built in service of our customers. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers.

We work with the best people.

We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team.

We only play offense.

We're on a mission to reach and help every mailer, shipper and merchant on the planet. Because of this we move with urgency, take risks, and are determined to ship solutions quickly.

We expect exceptional outcomes.

We are a rapidly growing company with intent. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees.

We are direct and authentic.

We have a genuine empathy for our employees, partners, and customers. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We set expectations clearly and hold ourselves accountable to what we commit.

About The Team

The Auctane marketing team supports eight products that solve shipping and logistics for online sellers across the globe. We're a dynamic group that's committed to championing the needs of our merchants each and every day.

About The Role

As a Content Strategist , you'll be responsible for analyzing, recommending, developing, and elevating integrated marketing campaigns for Auctane and its subsidiary product brands, including ShipStation, Stamps.com, Endicia, ShippingEasy, ShipWorks, and ShipEngine. This role is equal parts strategy planning and content production. While the role reports to the Content Strategy Manager, it will involve leading collaborative, cross-functional teams and creating content marketing campaigns across the organization. We're looking for someone who is well versed in digital marketing strategy, can manage multiple projects with ease, communicate with team members effectively, prioritize competing initiatives, and help create consistent content that converts.

The ideal candidate for this role will be an established writer, editor, and strategist who is enthusiastic about creating compelling B2B content for diverse audiences - from small business to Enterprise.

Want to check out some of the most recent projects produced by the Content Team at Auctane? Check out the ShipStation Shopify Ebook , our brand new Get Ship Done Podcast, and the Global Pulse Research Study we conducted to measure e-commerce after COVID-19.

Primary Objectives

• Work closely with stakeholders, brand managers, partner marketing, and performance marketing teams to determine opportunities for integrated content marketing campaigns that directly align and support business objectives and OKRs.
• Inform and collaborate with copy, social, video, and design teams to produce assets. This role will share production responsibilities including but not limited to: writing, editing, and creative direction.
• Conduct research, content audits, and brainstorm ideas regarding ways to iterate, test, and improve on content - including what topics are missing, what is needed, and how well existing content is performing.
• Work with performance team to ensure quality tracking of all organic content, and partner with our SEO agency to identify keywords and best practices.
• Propose ways to update and reuse old content to maximize organic traffic.
• Work with Marketing Project Manager to maintain a calendar of project deadlines and content launch dates.
  What You'll Be Doing
  
  • Create a variety of content across mediums and platforms - everything from lead-generation (ebooks, sales enablement, case studies) and demand-gen content (podcast, educational blog/email series, SEO content plays) to go-to-market and feature-related content supporting product initiatives.
  • Keep a close eye on industry and competitor trends, and help identify opportunities for how we can better plan, create, and promote content across the Auctane brands.
  • Assist in vetting incoming content requests, and propose ideas for how to improve strategy and scope.
  • Ensure consistency across all content and messaging.
  • Monitor, analyze, and communicate content strategy results on a quarterly basis.
  • Build relationships with subject matter experts across brands to develop a solid understanding of the unique target audiences we market to and the pain points they experience in their entrepreneurial journey.
    What We Are Looking For
    
    • 5+ years of digital marketing, content marketing, copywriting, or content strategy experience preferred
    • Bachelor Degree in Marketing, Communications, Public Relations, or English preferred (or equivalent experience)
    • Agency experience working with multiple brands
    • Proven content strategy and project management experience.
    • Sound knowledge of content management systems, keyword research tools, social media platforms, search engine optimization (SEO), and search engine marketing (SEM), Google Analytics.
    • Clear and concise communicator and writer
    • Strong attention to detail
    • Proactive: well-organized and able to track down answers and meet deadlines
    • Curious and creative : willing to test new ideas
    • Adaptable : able to develop and document new processes and learn from failure and quickly iterate
    • Analytical thinker : not intimidated by data with an understanding of why some content works and some doesn't
      What Will Make You Stand Out
      
      • Proven history developing detailed, performant marketing campaigns
      • Experience or familiarity with Google Analytics and Data Studio
        Travel Requirements
        
        • Occasional, less than 10%
          Additional Position Duties
          
          • Sit for prolonged periods of time
          • Utilize wrist and hands for a prolonged period of time
          • Walk short distances
          • Stand for short periods
          • Speaking and conversing with others
          • Lift up to 25lbs without assistance up to chest height
            Equal Opportunity Employer/Veterans/Disabled
            
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