Contact Center - Customer Support Associate
Company: TCS Tech
Posted on: August 6, 2022
Salary - $15 per hour (Upto $35,000 Annually)
Job Location - Austin, TX
Provides information on customer service issues related to life and
health insurance, annuity and investment products and transactions
focusing on customer satisfaction, quality, and efficiency.
Communicates with customers regarding service requests or
Documents, evaluates and resolves customer's inquiries.
Works with other departments to complete customer requests and
Represents our customer with professional pride to internal and
Consistently meets/exceeds set quality and productivity
Functions within a team based environment, and actively
participates in achieving team goals.
High School diploma, GED or equivalent.
Minimum 1 year of experience with call center or customer service
Fundamental computer knowledge and maneuverability within window
Basic understanding of Microsoft office suite, specifically Word
General understanding of life and health insurance, annuity, and
investment products is a plus.
Behavioral and Leadership Competencies
Ability to maintain the confidentiality of customer and company
Ability to work independently and seek additional opportunities
Good verbal and written communication skills.
Medical and Insurance benefits
Exciting Incentive Plans
10 days Paid Holidays
Tata Consultancy Services (TCS) is one of the world's largest IT
services and consulting firms. We partner with more than a third of
the Fortune 500 companies across industries in North America,
helping them to successfully navigate today's competitive
challenges of rapid business and digital transformation.
Our extensive industry expertise and sharp focus on customer
service has resulted in TCS being one of the fastest-growing
technology companies in the world, with 446,000 employees operating
in 46 countries.
In America, TCS has been one of the two top local recruiters of IT
services talent for the past five years.
Tags: Inbound, Outbound, Call Center, Customer Care, Help-Desk,
Keywords: TCS Tech, Austin , Contact Center - Customer Support Associate, Other , Lockhart, Texas
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