Customer Care Expert (Now Hiring)

Company: Salt Home Services
Location: Hutto
Posted on: August 6, 2022

Job Description:

Job Description What makes SALT an amazing company to work for? When you join SALT, you will be a part of a fast-growing organization that values having healthy, balanced home and work life, an attitude of excellence & most importantly we treat our team like family. SALT is Austin, TX's most trusted expert in electric and HVAC. We specialize in providing a white glove service to our customers in need of services and repairs. If you like working with high performing, driven, passionate people in a supportive environment, then SALT is the place for you Our vision: We exist to enrich the lives of those around us. ABOUT THIS ROLE: A Customer Care Expert is focused on building lifelong relationships through incredible experiences for customers. Successful CCEs demonstrate a genuine interest in how SALT services can help meet customers' home needs. CCEs present options to customers to make their experience seamless and convenient. WHAT YOU WILL DO: Put customers at the center of everything you do Earn the customers--- trust Resolve customers--- concerns Possess strong character and values Work effectively with the team WHAT WE EXPECT FROM YOU: Handle incoming customer service calls Handle overflow appointment requests Handle on-call as needed Meet or exceed consistent metric expectations WHAT YOU WILL NEED: Progressive working history WHO YOU ARE: Passionate Curious People Person Humble Hungry Team player attitude, solid work ethic, willing to pitch in where needed Uphold strong customer service orientation with a demonstrated desire to exceed expectations High performing individual with a talent to influence and lead Ability to communicate with all levels of the organization and with external candidates Problem solver, able to troubleshoot issues independently and drive them to closure with minimal supervision Comfortable in a fast-paced environment and in dealing with ambiguity Technically capable, excellent communicator, and a desire to improve processes WHY YOU---LL LOVE WORKING HERE: Opportunity to be a part of a team that cares about your personal life just as much as your professional life You like having fun and being a part of an awesome work family Opportunities for growth and development Discount on company services for you and your family and friends Amazing benefits: 401(k), paid holidays & all health benefits. Company Sponsored Trips (based on performance) Open door policy Gift card giveaways Annual bonus pay Company provided coffee Family owned & operated The SALT Family Powered by JazzHR efFkHVp9RO

Keywords: Salt Home Services, Austin , Customer Care Expert (Now Hiring), Other , Hutto, Texas