Customer Care Expert (Now Hiring)
Company: Salt Home Services
Location: Hutto
Posted on: August 6, 2022
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Job Description:
Job Description What makes SALT an amazing company to work for?
When you join SALT, you will be a part of a fast-growing
organization that values having healthy, balanced home and work
life, an attitude of excellence & most importantly we treat our
team like family. SALT is Austin, TX's most trusted expert in
electric and HVAC. We specialize in providing a white glove service
to our customers in need of services and repairs. If you like
working with high performing, driven, passionate people in a
supportive environment, then SALT is the place for you Our vision:
We exist to enrich the lives of those around us. ABOUT THIS ROLE: A
Customer Care Expert is focused on building lifelong relationships
through incredible experiences for customers. Successful CCEs
demonstrate a genuine interest in how SALT services can help meet
customers' home needs. CCEs present options to customers to make
their experience seamless and convenient. WHAT YOU WILL DO: Put
customers at the center of everything you do Earn the customers---
trust Resolve customers--- concerns Possess strong character and
values Work effectively with the team WHAT WE EXPECT FROM YOU:
Handle incoming customer service calls Handle overflow appointment
requests Handle on-call as needed Meet or exceed consistent metric
expectations WHAT YOU WILL NEED: Progressive working history WHO
YOU ARE: Passionate Curious People Person Humble Hungry Team player
attitude, solid work ethic, willing to pitch in where needed Uphold
strong customer service orientation with a demonstrated desire to
exceed expectations High performing individual with a talent to
influence and lead Ability to communicate with all levels of the
organization and with external candidates Problem solver, able to
troubleshoot issues independently and drive them to closure with
minimal supervision Comfortable in a fast-paced environment and in
dealing with ambiguity Technically capable, excellent communicator,
and a desire to improve processes WHY YOU---LL LOVE WORKING HERE:
Opportunity to be a part of a team that cares about your personal
life just as much as your professional life You like having fun and
being a part of an awesome work family Opportunities for growth and
development Discount on company services for you and your family
and friends Amazing benefits: 401(k), paid holidays & all health
benefits. Company Sponsored Trips (based on performance) Open door
policy Gift card giveaways Annual bonus pay Company provided coffee
Family owned & operated The SALT Family Powered by JazzHR
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Keywords: Salt Home Services, Austin , Customer Care Expert (Now Hiring), Other , Hutto, Texas
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