Host - $300 Sign on Bonus!!
Company: Commodore Perry Estate
Location: Austin
Posted on: August 5, 2022
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Job Description:
Please note that this is not an exhaustive list of everything
that needs to be done! Within the Auberge family, our people always
find new ways to look after the business, their guests, and their
team-mates. Within this, the key responsibilities for this position
are:Welcome and acknowledge each and every guest with a smile, eye
contact, and a friendly verbal greeting, using the guest's name
when possible.Address guests' service needs in a professional,
positive, and timely manner.Thank guests with genuine appreciation
and provide a fond farewell. Actively listen and respond positively
to guest questions, concerns, and requests using a brand or
property specific processes to resolve issues, delight, and build
trust. Anticipate guests' service needs, including asking questions
of guests to better understand their needs and watching/listening
to guest preferences and acting on them whenever possible. Engage
guests in conversation regarding their stay, property services, and
area attractions/offerings.Ensure place settings are appropriate
and each guest has a napkin, clean silverware, and any other item
that is part of the standard place setting. Follow company and
department safety and security policies and procedures to ensure a
clean, safe, and secure environment. Answer telephones using
appropriate etiquette including answering the phone within 3 rings,
answering with a smile in one's voice, using the callers' name,
transferring calls to appropriate person/department, requesting
permission before placing the caller on hold, taking and relaying
messages, and allowing the caller to end the call. Comply with
quality assurance expectations and standards. Monitor dining rooms
for seating availability, service, safety, and well being of
guests. Maintain cleanliness of work areas throughout the day,
practicing clean-as-you-go procedures.Notify management of
maintenance repairs issues. Report any employee, guest, and/or
vendor incidents and accidents to management at the time of the
incident and/or accident. Assist your and other departments when
needed to ensure optimum service to guests.
Keywords: Commodore Perry Estate, Austin , Host - $300 Sign on Bonus!!, Other , Austin, Texas
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