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Host - $300 Sign on Bonus!!

Company: Commodore Perry Estate
Location: Austin
Posted on: August 5, 2022

Job Description:

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.Address guests' service needs in a professional, positive, and timely manner.Thank guests with genuine appreciation and provide a fond farewell. Actively listen and respond positively to guest questions, concerns, and requests using a brand or property specific processes to resolve issues, delight, and build trust. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Comply with quality assurance expectations and standards. Monitor dining rooms for seating availability, service, safety, and well being of guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.Notify management of maintenance repairs issues. Report any employee, guest, and/or vendor incidents and accidents to management at the time of the incident and/or accident. Assist your and other departments when needed to ensure optimum service to guests.

Keywords: Commodore Perry Estate, Austin , Host - $300 Sign on Bonus!!, Other , Austin, Texas

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