Front Desk Supervisor

Company: HHM
Location: Austin
Posted on: August 5, 2022

Job Description:

Overview



Opportunity: Front Desk Supervisor
Supervise front desk operations in accordance with established guest service, quality and sustainability standards.
Potential Career Path
Assistant Front Office Manager - Front Office Manager - Assistant General Manager
Essential Job Functions

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• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
  
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
  
• Perform bookkeeping activities such as balancing accounts and conducting audits.
  
• Make and confirm reservations.
  
• Promote Hersha Hospitality and brand-specific marketing programs.
  
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
  
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
  
• Compute bills, collect payments, handle cash, and make change for guests.
  
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
  
• Follow sustainability guidelines and practices related to HHM's EarthView program.
  
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  
• Perform other duties as requested by management.
  
  Position Requirements
  
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  • Associate's or Bachelor's degree preferred.
    
  • 1 to 3 years of related experience.
    
    Work Environment and Context
    
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    • Work schedule varies and may include working on all shifts, holidays and weekends.
      
    • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
      
      What We Believe
      People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
      Source: HHM

Keywords: HHM, Austin , Front Desk Supervisor, Other , Austin, Texas