Front Desk Supervisor
Company: Doubletree by Hilton Austin
Location: Austin
Posted on: August 5, 2022
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Job Description:
Overview
Assist the Front Office Manager in managing the Front Office
operations to achieve customer satisfaction, quality service and
compliance with corporate/franchise policies and procedures while
meeting/exceeding financial goals. Ensure that the arrival,
departure, and any other guest contact experience are conducted in
an efficient and friendly manner.
Responsibilities
- Communicate effectively both verbally and in writing to provide
clear direction to staff. Assign and instruct guest service agents
in details of work. Observes performance and encourages
improvement.
- Greet guests immediately with a friendly and sincere welcome. Use
a positive and clear speaking voice, listen to and understand
requests, respond with appropriate actions and provide accurate
information such as outlet hours and local attractions.
- Promptly complete the registration process by inputting and
retrieving information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand-specific marketing programs. Make
appropriate selection of rooms based on guest needs. Code
electronic keys. Nonverbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons
and refreshment center keys as appropriate. Close out guest
accounts at time of check out.
- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks and other forms of payment. Perform accurate moderately
complex arithmetic functions using a calculator. Post charges to
guest rooms and house accounts using the computer.
- Promptly answer the telephone using positive and clear voice.
Input messages into the computer. Retrieve messages and communicate
the content to the guest. Retrieve mail, small packages and
facsimiles for customers as requested.
- Remain calm and alert, especially during emergency situations
and/or heavy hotel activity, serving as a role model for clerks and
other associates. Resolve customer complications and complaints by
conducting thorough research of the situation and determining the
most effective solutions. Make decisions and take action based on
previous experience and good judgment, sometimes revising approach
to accommodate unusual situation. Authorize revenue allowances to
remedy problems only after other alternative solutions have been
offered.
- Communicate both verbally and in writing to provide clear
direction to staff.
- Comply with attendance rules and be available to work on a
regular basis.
- Perform any other job related duties as assigned.
About Us
With a 30 year history of success in the Austin hospitality market,
the beautiful Doubletree Austin has been recognized for many years
for outstanding performance. We are honored to have been selected
as a winner for the local Recognize Good Award for Ethics in
Business and have received numerous accolades for our work in the
community. We are committed to promoting an enriching work
environment and are committed to developing and promoting our
team.We are loaded with perks: Medical, Dental, and Vision
Insurance, 401 (k) with employer matching and HEI and Hilton Hotel
Discounts to name a few. We offer free onsite parking, recognition
and incentive programs for our team members, paid time off,
flexible holiday programs and SO much more. We look forward to
welcoming all new team members to the Doubletree family!We value
U.S. military experience and invite all qualified military
candidates to apply.
Keywords: Doubletree by Hilton Austin, Austin , Front Desk Supervisor, Other , Austin, Texas
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