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Noblr - Salesforce Administrator

Company: USAA
Location: Austin
Posted on: August 5, 2022

Job Description:

Purpose of Job About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Join the team that s helping better drivers to earn better car insurance rates. Noblr, now a USAA company, is smart, app-powered car insurance that empowers its members to personalize their monthly car insurance rates using their smartphones. Our members log their trips with the Noblr app, get driving insights that help them continuously improve, and earn rewards for responsible driving.

Provides liaising services between business and IT delivery functions for the purpose of enabling the on-boarding, enhancement and support of systems, applications and other technology solutions. Assesses evolving business requirements to include establishing, evaluating and validating technical requirements. Recommends alternatives and/or enhancements to existing technology solutions. Researches and helps resolve production issues and defects.

We are looking for a highly talented mid-level Salesforce Admin that can work a hybrid model role out of the Austin, TX office. This hybrid role will consist of a mixture of work from home and onsite. Job Requirements Job Duties

  • Ensure optimal performance of Salesforce systems and products, including but not limited to.
  • Configure and manage Salesforce roles, profiles, sharing rules, custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, and approval processes.
  • Build, test, deploy and maintain automation with Flows, Workflow, and Apex, as needed.
  • Evaluate and prepare for new Salesforce releases.
  • Support change control and best practices with regard to system maintenance, configuration, development, testing, data integrity, etc.
  • Diagnose and create resolutions for issues impacting user productivity and experience.
  • Ensure data integrity within the Salesforce Financial Services Cloud organization.
  • Collaborate with all users to innovate and improve workflows and functionality.
  • Phone system integration and management.
  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Facilitates the analysis and design of technology solutions supporting IT delivery functions to ensure business needs are met.
  • Drives the gathering of technical requirements using interviews, requirements workshops, surveys, business process analysis, use cases scenarios, task inquiry and workflow analyses.
  • Participates in analysis and verification of technical requirements for completeness, consistency, comprehensibility, feasibility, and conformance to standards.
  • Facilitates traceability of approved and base lined artifacts throughout the solution development life cycle to include specifications, design, development, testing, implementation, and defect prioritization.
  • Collaborates with quality assurance resources and subject matter experts to establish the testing approach including usability and performance needs.
  • Assists quality assurance leads with the planning and review of test artifacts.
  • Facilitates clarification and active participation in defect management activities to confirm requirements are being met.
  • Manages change control activities for affected system artifacts.Minimum Experience
    • Bachelor s Degree OR 4 additional years (8 Total) of related experience may be substituted in lieu of degree.
    • 4 years of related experience such as continuous process improvement, project management, business/requirements and analysis, and/or technical analysis.
    • Knowledge of multiple solution delivery life cycles.
    • Knowledge of business productivity products, tools and applications.
    • Understanding of system architecture and knowledge of solution development concepts.
    • Knowledge of multiple solution delivery life cycles (Waterfall and Agile) as well as experience or knowledge of modeling techniques (e.g., UML) and use case development.Preferred Experience
      • Salesforce administrator certification.
      • 2-3 years experience as a Salesforce administrator in a sales and/or service role.
      • Drive the innovative use of Salesforce Financial Services Cloud.
      • Develop insightful dashboards for various Salesforce roles and profiles.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $72,900 - $131,400.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.Please click on the link below for more details. USAA Total Rewards Relocation assistance is not available for this position.

Keywords: USAA, Austin , Noblr - Salesforce Administrator, Other , Austin, Texas

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