Front Desk Supervisor
Company: Kimpton Hotel Van Zandt
Location: Austin
Posted on: August 5, 2022
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Job Description:
Kimpton Hotel Van Zandt is sourcing for a Front Desk
Supervisor.Austin is all about warm people, good times and live
music. Kimpton Hotel Van Zandt is just that! A downtown Austin
hotel that brings the best boutique hotel experience home for you.
Here, you'll find a classy, laid back vibe that defines Austin
cool. A rough-around-the-edges kind of sophistication shows up
everywhere from our decked-out accommodations to our splashy pool
and deck. We've got plenty of cushy, worn-leathery spots for you to
gather up before or after a night out. Grab some elevated Austin
grub at Geraldine's or let us bring it right to you. Take off your
hat - or don't - and kick up your feet. You'll definitely want to
stay a while.Why We're HereWe believe heartfelt, human connections
make people's lives better. Especially the people who work here.Our
founder, Bill Kimpton rebelled against impersonal, generic
hospitality that makes people feel disconnected. He initiated a new
boutique hotel standard and environment where people could connect,
from the heart. That was the goal then, and it is still our purpose
today.Your work here has meaning. You're here to improve the lives
of coworkers, guests, owners, communities, and together we make
that happen. It's what drives all that we do. Every day you can
improve lives in your own, unique way and you can expect the same
in return. It all starts with you.How We're DifferentOur San
Francisco-born entrepreneurial spirit and zest for life kick
started this culture in 1981, and it shines through to this day.It
all flows from you. The lively, rebellious, genuine you - with your
diverse background, talents, experiences, and plucky personality -
is fully welcome, and celebrated here. Because we know that when
people can be themselves at work, they shine.That's what we seek
out and celebrate. It's people of all kinds who share a knack for
creativity and self-leadership. People who don't need to be told
what to do to get things done. People who have an innate passion
for making others' lives better.It adds up to a work environment
that's a bit quirky, irreverent, exciting, uncommon, empowering,
and downright exceptional. Guests feel it; you'll feel it too.What
You'll DoLead all aspects of all Front Office operations by setting
and maintaining a high level of guest service. Provide timely and
courteous service to all guests, encouraging them to return again
to generate repeat business. Assist guests upon check-in and
provide great service throughout their stay. Ensure all functions
are carried out to maintain an environment of collaboration.Some of
your responsibilities include:Meet with staff to get any pertinent
information at the start of shift and review the Front Desk
logbook.Review all arrivals and departures noting any special
requests, challenges, and to ensure that billing is accurate,
assess whether any guest relocation will be necessary.Make sure all
shifts are covered as scheduled, cover as necessary.Follow
established key control policy, credit policies, and be
knowledgeable of all fire and emergency procedures.Ensure the
completion of the desk agents' AM/PM checklist.Handle guest
situations as they arise in a calm and professional manner.Be an
expert in all employee duties to ensure you are "leading by
example" in all that you do.Maintain professional contact via
telephone with all other hotel departments.Ensure accuracy of
groups, rooming lists, billing, amenities, arrivals, etc.Maintain
cleanliness, organization of back office, front desk, and front
desk closet, as well as inventory of office supplies.Counsel and
coach employees when necessary, using accurate documentation and
techniques.Ensure all employees complete their duties before
departing, that they are posted at their stations on
time.Accountable for training and daily monitoring of all service
levels, as well as making sure all team members are following
grooming and uniform standards.Accountable for meeting or coming in
under payroll and expense budgets.What You Bring2 years of related
experience in hospitality or similar industry.High School Diploma
is preferred.Flexible schedule, able to work evenings, weekends,
and holidays when needed.Differences make a difference. We are
committed to creating a culture that reflects the diversity of our
hotel and restaurant guests. With that goal in mind, we encourage
each of our employees to understand, accept, and celebrate
differences among people. That includes different personalities,
lifestyles, work styles, education, and experience. We also welcome
and embrace people of all races, ethnicities, ages, religions,
physical abilities, sexual orientation, gender identities and
genders. For our complete EEO policy please reach out to our People
& Culture Department.Be Yourself. Lead Yourself. Make it Count.
Keywords: Kimpton Hotel Van Zandt, Austin , Front Desk Supervisor, Other , Austin, Texas
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