Customer Care Representative I or II

Company: Anthem, Inc
Location: Austin
Posted on: June 25, 2022

Job Description:

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. AtAnthem, Inc., it's a powerful combination, and the foundation upon which we're creating grea

ter access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we willdrive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Customer Care Representative I or II

This position will work virtually. Working virtually is defined as working from home daily with some periodic requests to meet at a local Anthem office for specific training, team engagement, equipment pick-up or support if associates have ongoing IT issues.

As a Customer CareRepresentative,you will act as a trusted advisor and educator on health care related inquires. You will guide our customers to a better healthcare experience, working every day to make healthcare easy by the service you provide.If you want to be a part of this exciting team, make a difference in someone's life and help make healthcare easy, apply today!

Here's what a typical day may look like:

+ From the moment you login, you'll be focused on proactively resolving our members and/or providers questions and concerns usingcomputer-basedresources to find answers

+ You willguide members and providers with their healthcare needs byexplaining benefits, solving claim concerns, helpingfind a doctorvia telephone calls, online chats or e-mails.

+ You will partner internally to create a seamless experience for our customers and resolve potential issues.

Here's whatAnthemoffers:

+ A career path with opportunity forgrowth

+ Ability to obtain yourassociate's orbachelor'sdegree or further your education with tuition reimbursement.

+ Affordable Health Insurance, Dental, Vision and Basic Life

+ 401K match, Paid Time Off, Holiday Pay

+ Quarterly incentive bonus and annual increases plan based on performance.

Qualifications

Customer Care Representative I

+ High school diploma and 1 year of experience in customer servicewithstrong oralcommunication skillsor any combination of education and experience, which would provide an equivalent background.

+ Ability to work from home with internet access and a quiet and private workspace

+ Ability to work any 8-hour shift between the hours of 4pm -12:30am EST

Customer Care Representative II

Minimum Requirements

+ High school diploma and 1 year of experience in customer servicewithstrong oralcommunication skillsor any combination of education and experience, which would provide an equivalent background.

+ Ability to work from home with internet access and a quiet and private workspace

+ Ability to work any 8-hour shift between the hours of.

Preferred Qualifications

+ A passion for serving others with the ability to be empathetic and the desire to go above and beyondto help resolve members questions at the first point of contact

+ A customer advocate willing to listen and find creative solutions to address and resolve customers questions, issues or concerns

+ A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer

+ Must have a strong work ethic and sense ofresponsibility toyourteammatesand our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed.

+ Flexible and quick learner, willing to adapt to changing customer and business needs.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For, is ranked as one of the 2020 World's Most Admired Companies among health insurers by Fortune magazine, and a 2020 America's Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

REQNUMBER: PS72579

Keywords: Anthem, Inc, Austin , Customer Care Representative I or II, Other , Austin, Texas