Training Delivery I Division 7 I Southlake I North Richland Hills
Company: CVS Health
Posted on: June 25, 2022
Would you like to join a Fortune 4 company in supporting our
dynamic training delivery team? As a Training Delivery Trainer
(TDT) you are part of a powerhouse performance development
eco-system. You, along with your peers, are accountable for the
growth, development and ultimately performance of our retail
workforce. To meet these mission critical expectations, our
Training Delivery Trainers deliver best in class learning and
development programming that drive business results, colleague
engagement and most importantly exceptional outcomes for our
This position requires in market and field travel and you will be
based out of a store location.
As a Training Delivery Trainer, you will:
* Program Execution & Delivery - 40%
o Deliver classes aligned to Retail Store Learning and Development
o Lead various development activities and interventions
o Ensure learning environments are conducive to learning.
o Coordinate development activities with colleagues, managers,
Mobile Training Coaches and SMEs
o Guide developing colleagues through their development
o Track, measure, report and communicate on colleague progress
* Coaching & Development Strategies - 25%
o Conduct On the Job Coaching for prioritized populations
o Develop on-the-job (OJT) coaches as needed to meet the
development needs of your territory
* Stakeholder Management - 10%
o Build and manage relationships with key stakeholders:
* Field Management, Training Store Managers, Pharmacy Managers,
Store Managers, SMIT Coaches, PMEL Coaches, OJT Coaches, peers and
Training Delivery Supervisors.
* Evaluation & Assessments - 15%
o Mine and leverage data to continually evaluate the learner
experiences and progress
o Evaluate and measure training effectiveness and colleague
o Communicate status of both to developing colleagues, key
stakeholders and L&D management
o Assess, evaluate and validate knowledge and skill acquisition
o Align evaluations to KPIs for respective roles
* Business Initiative Support - % Varies
o Execute on development programming for initiatives that are
timely and business critical
* Curriculum Design Consulting - 10%
o Work with portfolio and program managers to continuously improve
* At least 1+ year experience in customer service, training
delivery, or management role.
* Nationally Certified Technician (CPhT via PTCB or ExCPT)) or will
become a nationally certified technician within 6 months of
* Readily can demonstrate and apply a growth mindset around
solutions to create positive, sustainable changes.
* Communication skills are critical in this role. This role must be
able to effectively and impactfully communicate with Field
Leadership connecting how flagship learning programs can impact
overall business outcomes and colleague experience
* Licensed/Registered Technician within the state of hire.
* Advanced verbal, written, and presentation skills.
* Must be highly proficient in MS Office Suite of programs to
create content that is visually and verbally engaging to
communicate pertinent and timely information to Senior Leadership.
Advanced capabilities in Excel are a plus.
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated
against COVID-19 (including any booster shots if required), where
allowable under the law, unless they are approved for a reasonable
accommodation based on disability, medical condition, religious
belief, or other legally recognized reasons that prevents them from
You are required to have received at least one COVID-19 shot prior
to your first day of employment and to provide proof of your
vaccination status or apply for a reasonable accommodation within
the first 10 days of your employment. Please note that in some
states and roles, you may be required to provide proof of full
vaccination or an approved reasonable accommodation before you can
begin to actively work.
* Training certificates or licenses (training design or
* 2+ years applicable work experience.
* Knowledge and experience with adult learning principles and their
application in the classroom and in course development.
* Organizational, time management and problem-solving skills for
multi- demand and multi- priority environment
High school diploma or equivalent required; college degree
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose:
Bringing our heart to every moment of your health. This purpose
guides our commitment to deliver enhanced human-centric health care
for a rapidly changing world. Anchored in our brand - with heart at
its center - our purpose sends a personal message that how we
deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors--- support this purpose. We want
everyone who works at CVS Health to feel empowered by the role they
play in transforming our culture and accelerating our ability to
innovate and deliver solutions to make health care more personal,
convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion
and belonging every day.
CVS Health is an affirmative action employer, and is an equal
opportunity employer, as are the physician-owned businesses for
which CVS Health provides management services. We do not
discriminate in recruiting, hiring, promotion, or any other
personnel action based on race, ethnicity, color, national origin,
sex/gender, sexual orientation, gender identity or expression,
religion, age, disability, protected veteran status, or any other
characteristic protected by applicable federal, state, or local
Keywords: CVS Health, Austin , Training Delivery I Division 7 I Southlake I North Richland Hills, Other , Austin, Texas
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